Is Sutherland a good company to work for?

Sutherland has an overall rating of 3.5 out of 5, based on over 12,159 reviews left anonymously by employees. This rating has decreased by 2% over the last 12 months. 57% of employees would recommend working at Sutherland to a friend and 57% have a positive outlook for the business. The best reviews about Sutherland have been left by employees working as Customer Service Agent , Director and Staff Accountant .

Does Sutherland pay their employees well?

According to anonymously submitted Glassdoor reviews, Sutherland employees rate their compensation and benefits as 3.1 out of 5. Find out more about salaries and benefits at Sutherland. This rating has decreased by 4% over the last 12 months.

How satisfied are employees working at Sutherland?

57% of Sutherland employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Sutherland 3.2 out of 5 for work life balance, 3.4 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at Sutherland?

Customer Service Representative (1346) , Associate (581) , Consultant (368) , Customer Service Representative (CSR) (305) , Customer Service Associate (266) , Senior Associate (227) , Technical Support (172) , Associate Manager (163) , Senior Consultant (125) , Technical Support Engineer (124) , Team Manager (122) , Manager (103) , Customer Service Agent (99) , CSA - Customer Service Associate (94) , Team Leader (79)

What are the pros of working at Sutherland according to real employee reviews?

"It’s a great company to work the environment and people there are great" ((in 277 reviews)); "Good work Environment and Employment" ((in 242 reviews)); "Good work life balance and remote" ((in 235 reviews)); "The benefits are good but expensive." ((in 231 reviews)); "the company provides good training and has recreation places for the employees to relax and enjoy" ((in 195 reviews))

What are the cons of working at Sutherland according to real employee reviews?

"Low salary after the economics changed here in Egypt they don't raise the salary." ((in 652 reviews)); "The pay is low and it does not really increase meaningfully as time goes on." ((in 454 reviews)); "Bad managers: operate on the old boys club and you ain’t in it" ((in 204 reviews)); "Less hike and no job security" ((in 83 reviews)); "hours were long and unpaid" ((in 51 reviews))

What are employees saying about Sutherland layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Sutherland layoffs and their outlook for job security at Sutherland in 2026.

What are the top reviewed Sutherland locations?

Rochester , Las Vegas , Houston , Chesapeake , Syracuse , New York , Tulsa , Pittsford , Coral Springs , Jamaica , Atlanta , Henrietta , Dallas , Clifton , Miami , Alexandria , Kingston , Washington , Oklahoma City , Austin , Orlando , Egypt Lake-Leto , Virginia Beach , Lexington-Fayette , Newark , Raleigh , Jamaica , Columbus , San Francisco , Jacksonville

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Sutherland

Sutherland reviews

3.5

57% would recommend to a friend

(11,314 total reviews)

Dilip R. Vellodi

70% approve of CEO

57% positive business outlook

Ratings by category

3.8

Diversity & inclusion

3.4

Culture & values

3.2

Work/Life balance

3.2

Career opportunities

3.1

Senior management

3.1

Compensation and benefits

Sutherland has an employee rating of 3.5 out of 5 stars, based on 11,314 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Sutherland employee rating is in line with the average (within 1 standard deviation) for employers within the Human Resources & Staffing industry (3.8 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

11K reviews

5.0

Sep 20, 2020

Good

Customer service (csr)

Recommend

CEO approval

Business Outlook

Pros

Good for beginners. They accomodate zero experience aspiring associates

Cons

Little growth progress within the company

Sutherland Response

Hello! As a global digital transformation company, Sutherland strives to provide multiple opportunities for employees, whether starting or building a career. Thank you for sharing this stellar review, and hope you have a great day!

4.0

Sep 17, 2020

Good starting job for someone who doesn't have a degree, work from home very convenient, nice team.

Technical support

Recommend

CEO approval

Business Outlook

Pros

Work from home due to (Covid-19), organized, Nice supervisors.

Cons

Had a late shift, you need to find someone to swap your schedule with.

Sutherland Response

Good day! Sutherland is indeed a great place to work, whether working from one of our global locations or working from the comfort of home. Thank you for sharing this positive feedback! Have a wonderful day!

2.0

Sep 15, 2020

Tread carefully...

Telesales representative

Recommend

CEO approval

Business Outlook

Pros

different scheduling options, decent training, nice facility

Cons

you will never get enough billable hours to receive your commission check- no matter how high all of your metrics are, management is very rude, pay is very low

Sutherland Response

Good day. We are aware that this environment can sometimes be demanding and we thank you for taking the time to share your concerns. Have a great day!

Viewing 568 - 570 of 11,314 Reviews

Jobs at Sutherland

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