1.In the AT&T MSS (Mobile service/sales) program, the pay was a 10 dollar an hour base with commission possibility
2.Your chances of lasting a reasonable time depends on which team leader you get assigned to once training and nesting is over (some are more lenient with new people and some expect you get tons of sales immediately)
3.WARNING- Long read
Commission is largely determined by 2 main factors: 1. Selling u-verse tv and broadband internet (You do not get paid for dsl and home phone lines). 2. Satisfaction Surveys from customers. The flaw with this system for sales part is that you have to be in the "green queue" (you get in the the queue by getting sales) from areas have any shot at calls from u-verse areas for sales that count (tv/broadband) if you are not in the "green queue" you essentially have less than a 2% chance at sales. Now for the survey part, short and simple is customer satisfaction but the pitfall is you will get tons of customers demanding adjustments on their cell phone bills for self-inflicted extra charges. If your customer calls to get to adjustment for a bogus reason and they don't get what they want, guess what bad survey. So commission for surveys are largely out of your hands.
4. Team managers- some will have patience will people fresh out of training/nesting but some will demand perfection right out the gate while not wanting to develop there own people which is their job, I happened to end up with the latter who happened to just become a manager and seeking to prove his worth.
5. Easy to get fired. Followed company ethics, near perfect attendance (it was -6 outside don't judge me lol) surveys numbers were rapidly improving and got terminated for lack of sales despite only receiving 6 calls from u-verse areas the entire time I was there.
