Sutherland CSA - Customer Service Associate reviews

3.5

72% would recommend to a friend

(106 total reviews)
avatar

Dilip R. Vellodi

76% approve of CEO

45% positive business outlook

Customer Service Associate (CSA) employees have rated Sutherland with 3.5 out of 5 stars, based on 106 company reviews on Glassdoor. This indicates that most Customer Service Associate (CSA) professionals have a good working experience there. Sutherland is rated in line with the average (within 1 standard deviation) by Customer Service Associate (CSA) professionals compared to other employers within the Human Resources & Staffing industry (3.8 stars).

Reviews by job title

106 reviews
3.0
May 26, 2021
Recommend
CEO approval
Business Outlook

Pros

Fast and easy joining process

Cons

Less salary is provided Equipment issues

avatar
Sutherland Response
5y
Hello, and thank you for sharing your thoughts on where we do well and where we may have opportunities to improve. Input such as yours can help us to refine the Sutherland experience and we value this feedback. Thank you for being part of our One Sutherland team! Have a great day!
4.0
Apr 21, 2021
Recommend
CEO approval
Business Outlook

Pros

Pays on time A lot of employee benefits High salary

Cons

Too long and strict resignation terms

avatar
Sutherland Response
5y
Hello! Thank you for this feedback! We indeed strive to maintain a positive edge and provide total rewards and recognition. We have also noted your concern and appreciate you taking the time to share. Have an awesome day!
2.0
Feb 23, 2021
Recommend
CEO approval
Business Outlook

Pros

The company not quick to fire they would preferably transfer you to another account

Cons

pay is so little, poor incentive structure, and deals with friendship where growth is concerned they will use you temporarily instead of granting you the position even though they know you are capable of doing the work

avatar
Sutherland Response
5y
Hello. Thank you for your candid feedback. We have noted your concerns and will share with the appropriate team in an effort to further refine the experience. Thanks again, and hope you have a great day.
Viewing 85 - 87 of 106 Reviews

Glassdoor has 12,152 Sutherland reviews submitted anonymously by Sutherland employees. Read employee reviews and ratings on Glassdoor to decide if Sutherland is right for you.