Is Sutherland a good company to work for as a CSA - Customer Service Associate?

CSA - Customer Service Associate professionals working at Sutherland have rated their employer with 3.5 out of 5 stars in 106 Glassdoor reviews. This is an average score with the overall rating of Sutherland employees being 3.5 out of 5 stars. Search open CSA - Customer Service Associate Jobs at Sutherland now and start preparing for your job interview by browsing frequently asked CSA - Customer Service Associate interview questions at Sutherland .

Does Sutherland pay CSA - Customer Service Associate employees well?

CSA - Customer Service Associate professionals rate their compensation and benefits at Sutherland with 2.9 out of 5 stars based on 106 anonymously submitted employee reviews. This is 9.8% worse than the company average rating for salary and benefits. Find out more about CSA - Customer Service Associate salaries at Sutherland.

How happy are CSA - Customer Service Associate professionals working at Sutherland?

72% of CSA - Customer Service Associate employees at Sutherland would recommend their employer to a friend. This rating has decreased by 6% in the past 12 months. CSA - Customer Service Associate professionals have also rated Sutherland with a 3.0 rating for work-life-balance, 3.1 rating for diversity and inclusion, 3.1 rating for culture and values and 3.0 rating for career opportunities.

What are the top reviewed jobs at Sutherland?

Customer Service Representative (1342) , Associate (579) , Consultant (368) , Customer Service Representative (CSR) (305) , Customer Service Associate (266) , Senior Associate (226) , Technical Support (172) , Associate Manager (162) , Senior Consultant (125) , Technical Support Engineer (124) , Team Manager (122) , Manager (103) , Customer Service Agent (99) , CSA - Customer Service Associate (94) , Team Leader (79)

What are the pros of working at Sutherland according to real employee reviews?

"Work from home was great" ((in 348 reviews)); "It’s a great company to work the environment and people there are great" ((in 280 reviews)); "Good benefits(Food vouchers/compliments card/life insurance/medical coverage and dental/medicine costs refunds);" ((in 249 reviews)); "Good work Environment and Employment" ((in 246 reviews)); "Good work life balance and remote" ((in 228 reviews))

What are the cons of working at Sutherland according to real employee reviews?

"Low salary after the economics changed here in Egypt they don't raise the salary." ((in 643 reviews)); "The pay is low and it does not really increase meaningfully as time goes on." ((in 453 reviews)); "Bad managers: operate on the old boys club and you ain’t in it" ((in 196 reviews)); "Less hike and no job security" ((in 87 reviews)); "Favoritism is abundant" ((in 49 reviews))

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Sutherland

Sutherland CSA - Customer Service Associate reviews

3.5

72% would recommend to a friend

(106 total reviews)

Dilip R. Vellodi

76% approve of CEO

45% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (106 reviews)

Ratings by demographic groups

Race / Ethnicity

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Customer Service Associate (CSA) employees have rated Sutherland with 3.5 out of 5 stars, based on 106 company reviews on Glassdoor. This indicates that most Customer Service Associate (CSA) professionals have a good working experience there. Sutherland is rated in line with the average (within 1 standard deviation) by Customer Service Associate (CSA) professionals compared to other employers within the Human Resources & Staffing industry (3.8 stars).

Reviews by job title

106 reviews

3.0

Aug 6, 2025

.

Csa - customer service associate

Recommend

CEO approval

Business Outlook

Pros

Cab allowance would be added to your salary if you are not using the benefit.

Cons

No night shift allowance. Base pay with no benefits.

3.0

Jul 24, 2025

For temp its good but not on long run

Csa - customer service associate

Recommend

CEO approval

Business Outlook

Pros

The only good thing is the collegues you make with the team and training period.

Cons

No hikes or promotions guranteed, so you have to keep on working and meeting the targets.

3.0

Jul 7, 2025

Okayish company

Csa - customer service associate

Recommend

CEO approval

Business Outlook

Pros

Hybrid work and job security

Cons

Politics, favouritism, slow growth and promotion

Viewing 7 - 9 of 106 Reviews

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Sutherland

Sutherland CSA - Customer Service Associate reviews

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.

For temp its good but not on long run

Okayish company

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