Sutherland reviews

Stay at home parents with busy home life this may not be the ideal place for you. Hours were not very flexible for work at home. Once you were given a schedule you were required to work this schedule, unless you were able to swap the complete schedule with another employee (which most of the time other employees wanted the same hours or days off as you. If you are a stay at home parent, the schedule may not be ideal when you have children to pick up or drop off to school. No overnight hours. Management appeared to be friendly, however when notified about the scheduling conflicts, never received a response, never given any other options and when notifying management about resignation due to hours that were impossible to work, never received a response or an acknowledgement. Logged back on to the company network to realize that my profile had been deactivated. Took this as the company acknowledging my resignation. Wow seems like they care until you are no longer of use. Coaches are readily available to answer questions although sometimes it can take up to 3 minutes for a response which doesn't seem to make a difference until you're on the phone with a frustrated customer. Also, sometimes the coaches reply with very sarcastic answers, and make it seem like you're not paying attention to what is been taught when sometimes they really didn't read your question correctly. Very few coaches like this but they are a little cold at times.

Terrible restrictions on WAH associates. They claim they support their employees but their Cox PHX support "team" but their training needs a huge load of work in order to become anything close to supportive. Their resources and software were out of date piece-meal systems that caused daily problems with support times for clients. When I tried to place myself in Aux 6 for down times for common problems with the software ui that happened daily and were well known issues they'd accuse you of abusing the system treating you like you were in high school. Their sales focus is so wrong they actually had people stealing sales from one another and signing customers up for services customers didn't even know they had. On several occasions they'd chastise you for not getting a yes on service to sales calls where people would call in about their products not working, understandably irate. Their leadership didn't seem to care about the human element of the position, their only concern in this environment was the penetration number. You couldn't call out with any real ailment or issue or sickness because it would arouse immediate suspicion despite any evidence you might have to the contrary. Their training is extremely short for the extreme amount of information they are throwing at you and they expect you to be fully prepared and memorize everything by 6 weeks time, a fraction of the time the actual company you are supporting uses for their training programs. Their schedules are fixed, no rotations, if you manage to get one that's every weekend you get stuck with it because their announcements on schedule bidding would get "lost" if you weren't one of the "favorite" sales people. Training for sales was non-existent, on the several occasions I reached out to my team leader and the manager of the entire department before his departure I was given a "just do it" instruction on how to communicate with the customers, no typical qualifier process or training video I've experienced in other companies with a sales focus to ensure that employees are properly trained and successful. Instead of helping the employees be successful with proper training we received several emails with how others do it well after the time it takes to be in training. They'd actively log you into a chat room to harass you about sales numbers when you first log in. They'd hire a large section of the populous and lose people left and right over and over due to their terrible management practices and toxic sales environment, this has probably been going on for months if not years and was explained to me to be a recent change in the company according to old heads in the business. The benefits of sales are a spiff system that hardly compensates associates for the toxicity of the sales pressure environment that breeds a pirate-like system of theft from other associates and services activated that customers don't even know they have. Their call scripts were inhuman and required a robot like response to receive proper scoring on what you said instead of how you treated the customer and helped them. Their resources were scattered all over the place were most of the time hard to find and would have frequent problems loading.