Sutherland reviews

Terrible shifts and scheduling (my main problem with working at SGS) Over-reliance upon metrics Abysmally poor training (Training doesn't cover most of the tools used in actual calls, doesn't prepare you for calls adequately, is rushed, frequently goes off-topic. Only helpful part of training was the nesting period.) Poor vacation request policies Poor pay to work ratio For the amount and scope of work done, pay could be significantly better Favoritism is abundant Impossible to live a normal life with most shifts offered Overly strong incentives and blitzes to have customers upgrade their services; those that don't upgrade on a regular basis are immediately targeted by senior management Workload is overwhelming in many instances and seems to be inconsistent in how it is divided around the production floor Audit reports are a bit inconsistent in their grading scheme One can easily get the impression of being expendable (i.e. no strong sense of job security) Absolutely thankless job

Low pay Long work hours Thankless job Working tech support at Sutherland Global Services you can expect to be paid at least 40% below national average for your line of work. You will work long, thankless hours and the more talented you are, the more you will be taken advantage of. You will recieve a larger work load to compensate for the lower quality portion of the techs. Sutherland Global Services from what I've seen, will keep the terrible techs because I suppose they're too soft to let people go. That is a Pro if you lack confidence in your abilities or knowledge. If you want to advance around here it's simple...you do not have to be smart, just suck up to your superiors and become their buddys. Advancement will go to friends first and the deserving if there are no friends left. At the end, our program was very successful and we got outsourced to call centers in India where Sutherland could pay their employees much less.