Sutherland reviews

its not easy to take leaves even for urgent stuff. timing could be a problem sometimes. few seniors were pretty strict.

* Very poor Training, for the requirements of the job * Once hired, little to know communication from your immediate supervisor if you are a WAH employee. * Unfair surprise- as it relates to performance expectations. For example, we are required to handle a certain amount of calls daily, transfer within a certain rate, AHT metrics, NONE of this was disclosed up front or before you go into production. It is done after you sat in the job for 2 months, given a coaching document to sign, then told what you've done wrong. *Day off request must be emailed to your manager, if your manager does not turn in your forms, then Operations can't approve or decision them. In my case, I submitted 3-4 weeks in advance of a date, kept sending emails, asking about it, never recieved a response, finally emailed one of the employee's in Operations and was told she never received reciept of my requests. *The calls are nothing like what you hear in Training. *Often times the intranet systems used internally to help you troubleshoot are too dense, or information is not easily found, it's almost like finding information in a maze or something.