I was offered a position with the Cox division doing their customer service. However, even before I started, I was disappointed because I was told by one person that training would be from 1p-9:30p. A day or two before training began, I was informed in an email that it would actually be from 11a-7:30pm. The fact that the training for a PART-TIME job was full-time for over a month was bad enough, but the change in hours made it even more difficult to try to have any other employment.
The training itself was bogus. We spent more than half of the training time (three weeks of actual training - one in nesting) on how to sell services and how to empathize with the customer (shouldn't someone who has had ANY customer contact know how to empathize with the customer??). However, I will say that the trainer herself was patient despite the fact that there were so many software/hardware issues because apparently Sutherland doesn't bother screening people for basic PC knowledge or any type of listening ability so people had to be coached on simple tasks and instructions had to be repeated multiple times.
During the four week training, multiple emails came out requiring overtime - at one point, two hours each workday were required AND two hours on each of your days off. From what I heard, they tout flexibility, but they want YOU to be flexible. Multiple emails came out during the day/evening with sales numbers and pushed the reps to make more sales. The spiffs for the sales were not that great either. The pay is really low - apparently significantly lower than what Cox pays their employees to do the same job.
The straw that broke the camel's back for me was when they told us that the schedules we would be offered would be FULL-TIME (despite being hired for part-time) and that if we wanted part-time hours, we would have to request them. It might be okay for some people, but not for me.
