Sutherland reviews

Their pay range, depending on the line of business or project that you are working on, will vary. It's a little lower than other similar companies. I started at 13.00hr, in 2019, the LOB was DirecTV and AT&t, as a Retention Specialist, then a lead. But the many perks, privileges, discounts and benefits made it far worth it, over time. And although the Las Vegas offices phased into completely WFH (I think, not sure 100%) it's still a good culture, no commute costs and home office, equipment perks as well, depending on what works for you.

Was forced to quit early a month before my move, contested my unemployment claim by saying I left voluntarily. To say they had a soul would be to generous. Spent 1/2 training catering to disruptive class members and technology issues. Absolutely a joke. 1. Petco store policy is 30 day returns, had to email store to beg them to help the customer. Store usually responded with a novel about why they wouldn't. Ridiculous. 2. A lot of appeasing scammers with money/gc's/returns outside of policy. Told to appease if argue too much. No help with crazy irate customers clearly only wanting $$$ 3. The teams we worked with for fraud/unknown charges were ineffective and slow. Had to respond to customer every 24 hrs, usually responded with "nothing has been done"