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      Sutherland

      Engaged Employer

      Sutherland reviews

      3.5

      58% would recommend to a friend

      (11,297 total reviews)
      avatar

      Dilip R. Vellodi

      70% approve of CEO

      57% positive business outlook

      Ratings by demographic groups

      Sutherland has an employee rating of 3.5 out of 5 stars, based on 11,297 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Sutherland employee rating is in line with the average (within 1 standard deviation) for employers within the Human Resources & Staffing industry (3.8 stars).

      Reviews by job title

      11K reviews
      2.0
      Jan 2, 2026

      Claims support specialist

      Cl caims specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great leadership, training was very helpful, easy software and tools provided. And great. Benefits.

      Cons

      For the amount of work you are doing the pay is very low.

      1.0
      Jan 1, 2026

      It was nice to work

      Associate
      Recommend
      CEO approval
      Business Outlook

      Pros

      Nice for beginners and chill to work

      Cons

      Nothing to say everything was good

      4.0
      Jan 1, 2026

      Mixed bag

      Wah sales representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Unlimited/flexible PTO. Immediate management very supportive for the most part.

      Cons

      Outsourcing company, No 401K matching. Technical network issues are continuous for years. No accountability on a program basis for technical network support. Merit increases on base wages for 2026 are well below national averages for outstanding performers. Seems to be issues with Account Management in skilling/distributing sales representatives to receive accepted calls in a reasonably even fashion spread across sales representatives which effects monthly scorecard bonuses negatively. There is a strong correlation to accepted calls to monthly sales. The skilling/distributing accepted calls for last 1/2 year does not align with the program's weighted KPIs or past performance by sales representatives. The disparity is widening monthly.

      Viewing 286 - 288 of 11,297 Reviews
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      ReviewsSutherland reviews

      Glassdoor has 12,137 Sutherland reviews submitted anonymously by Sutherland employees. Read employee reviews and ratings on Glassdoor to decide if Sutherland is right for you.