Is Sutherland a good company to work for as a Tech Support Agent?

Tech Support Agent professionals working at Sutherland have rated their employer with 3.8 out of 5 stars in 81 Glassdoor reviews. This is a higher than average score with the overall rating of Sutherland employees being 3.5 out of 5 stars. Search open Tech Support Agent Jobs at Sutherland now and start preparing for your job interview by browsing frequently asked Tech Support Agent interview questions at Sutherland .

Does Sutherland pay Tech Support Agent employees well?

Tech Support Agent professionals rate their compensation and benefits at Sutherland with 3.9 out of 5 stars based on 81 anonymously submitted employee reviews. This is 22.9% better than the company average rating for salary and benefits. Find out more about Tech Support Agent salaries at Sutherland.

How happy are Tech Support Agent professionals working at Sutherland?

89% of Tech Support Agent employees at Sutherland would recommend their employer to a friend. This rating has increased by 21% in the past 12 months. Tech Support Agent professionals have also rated Sutherland with a 3.8 rating for work-life-balance, 4.0 rating for diversity and inclusion, 3.9 rating for culture and values and 3.0 rating for career opportunities.

What are the top reviewed jobs at Sutherland?

Customer Service Representative (1346) , Associate (581) , Consultant (368) , Customer Service Representative (CSR) (305) , Customer Service Associate (266) , Senior Associate (227) , Technical Support (172) , Associate Manager (163) , Senior Consultant (125) , Technical Support Engineer (124) , Team Manager (122) , Manager (103) , Customer Service Agent (99) , CSA - Customer Service Associate (94) , Team Leader (79)

What are the pros of working at Sutherland according to real employee reviews?

"Great work from home capabilities here" ((in 358 reviews)); "It’s a great company to work the environment and people there are great" ((in 274 reviews)); "Good work environment and safe" ((in 242 reviews)); "The benefits are good but expensive." ((in 235 reviews)); "Good work life balance and remote" ((in 224 reviews))

What are the cons of working at Sutherland according to real employee reviews?

"Low salary after the economics changed here in Egypt they don't raise the salary." ((in 644 reviews)); "The pay is low and it does not really increase meaningfully as time goes on." ((in 452 reviews)); "Bad managers: operate on the old boys club and you ain’t in it" ((in 201 reviews)); "Less hike and no job security" ((in 92 reviews)); "hours were long and unpaid" ((in 50 reviews))

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Sutherland

Sutherland Tech Support Agent reviews

3.8

89% would recommend to a friend

(81 total reviews)

Dilip R. Vellodi

93% approve of CEO

86% positive business outlook

Ratings by category

4.0

Diversity & inclusion

3.9

Culture & values

3.9

Compensation and benefits

3.8

Work/Life balance

3.2

Senior management

3.0

Career opportunities

Tech Support Agent employees have rated Sutherland with 3.8 out of 5 stars, based on 81 company reviews on Glassdoor. This indicates that most Tech Support Agent professionals have a good working experience there. Sutherland is rated in line with the average (within 1 standard deviation) by Tech Support Agent professionals compared to other employers within the Human Resources & Staffing industry (3.8 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

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Reviews by job title

81 reviews

4.0

May 24, 2026

Employee-centric perks overshadowed by toxic management and poor opportunities

Tech support

Recommend

CEO approval

Business Outlook

Pros

1. Provident fund 2. Incentives 3. Great Hr support 4. Employee centric

Cons

1. Poor SLA management, Causes employees to work overtime mandatary 2. Poor upper management, Needs to be replaced 3. Not very open to new ideology or change in system 4. Tough for existing employees to get better opportunities 5. Keeping employees who are liabilities for business 6. Most Team leaders are toxic

3.0

May 21, 2026

Good for beginners, but salary growth is lacking

Tech support representative

Recommend

CEO approval

Business Outlook

Pros

Its fine for starters not for pros,

Cons

Will promote your task but not your salary.

4.0

May 3, 2026

Fun environment

Tech support

Recommend

CEO approval

Business Outlook

Pros

They were really good about giving time off if needed and made the job fun.

Cons

The pay could have been higher.

Viewing 1 - 3 of 81 Reviews

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Sutherland

Sutherland Tech Support Agent reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Employee-centric perks overshadowed by toxic management and poor opportunities

Good for beginners, but salary growth is lacking

Fun environment

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Sutherland reviews FAQs

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