1. Friendly Employees.
2. Not too busy.
3. Low stress.
4. Low expectations.
Cons
1. Very minimal growth.
2. Minimum Wages.
3. Non - flexible schedules ( for most of the clients)
4. Poor training/coaching
Sutherland Response
4y
Hi there, and thanks for taking the time to share your feedback. Your concerns let us know what is working and what does not, and we value your feedback. It is through input such as yours that we can make the necessary changes. Have a great day.
Plenty of overtime hours if you can handle the workload.
Cons
Training inadequate to prepare you for customer support, not enough supervisor help, stressful environment and metrics that you are expected to achieve are not always acheivable, chaned to your desk and abusive customers at times
Sutherland Response
5y
Hello. As a digital process transformation company, we are aware that this environment can sometimes be demanding. Thank you for sharing your concerns and suggestions as these can assist us in refining the experience. Have a great day!