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      Sutter Health

      Engaged Employer

      Sutter Health Customer Service Agent (CSA) reviews

      4.5

      100% would recommend to a friend

      (3 total reviews)
      avatar

      Warner Thomas, President and CEO, Sutter Health

      100% approve of CEO

      100% positive business outlook

      Ratings by category

      4.5

      Diversity & inclusion

      4.5

      Compensation and benefits

      4.5

      Career opportunities

      4.0

      Culture & values

      4.0

      Work/Life balance

      4.0

      Senior management

      Ratings by demographic groups

      Reviews by job title

      3 reviews
      4.0
      Jan 23, 2026

      Benefits are good if you can handle the pressure.

      Customer service agent (csa)
      Recommend
      CEO approval
      Business Outlook

      Pros

      Most of the people that work there are nice. You get your own desk and space to take calls from. They have security so if you need a working space free from outside interference and people this is it. No crazy exs are going to be getting in because they require a badge to get into the areas of the building where you work.

      Cons

      Stress stress stress... any level is held to the absolute highest standard and because they are in a constant state of improving processes, wording, best practices, efficiency its nothing but pressure all the time.

      4.0
      Jan 20, 2023

      Decent Job

      Customer service agent (csa)
      Recommend
      CEO approval
      Business Outlook

      Pros

      Ability to work remotely. Frequent change. Lots of opportunities for growth. Recruiting from within. Decent pay (not bad but could be better). Yearly raises based on performance.

      Cons

      Change happens, A LOT. 12 occurrences are allowed in 1 year, but being late 5 minutes is equal to being absent, leaving early, etc. Sometimes a disconnect or miscommunication from care centers to us. Inbound calls can get busy. You are only given raises based on annual performance review. If you learn new skills or cross-train into other departments, you are not compensated for it or given any type of bonuses. Rude or grumpy patients. Can be emotionally draining.

      Related searches: Sutter Health Customer Service Agent (CSA) jobs | Sutter Health Customer Service Agent (CSA) salaries | Sutter Health benefits | Sutter Health interviews
      Sutter Health reviewsSutter Health Customer Service Agent (CSA) reviews

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