Sutter Health reviews

Thank you for your comments. I’m sorry you felt like the job wasn’t what was described to you during the recruiting process. We do our best to accurately explain the work and match the right people to the right jobs. However, there are times that it just takes doing the work to really get a sense for fit. You’re right - at the Patient Service Center, we take a lot of calls every day and we monitor, track performance, and look for trends. In that respect, we are a lot like other contact centers. However, we think we stand apart from the typical call center because of who we support (patients and providers) and the type of work we do (healthcare related calls) so we’re different in the sense that our focus is not what traditional call centers focus on – sales/technical/financial service. The work we do impacts patients – and we think this is really important. Millions of people call us when they’re sick, waiting on an important lab result, or to tell us that their loved one passed away. Inherently, these calls can be stressful but that is also what makes the work we do so rewarding. We know it’s not a fit for everyone and that sometimes even the best employees can get burnt out and need change. We thank you for your service and wish you only the best. Sincerely, Steve Chambers Sr. Director, Patient Service Center