Swarovski reviews

3.4

56% would recommend to a friend

(1,944 total reviews)
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Alexis Nasard

68% approve of CEO

49% positive business outlook

Swarovski has an employee rating of 3.4 out of 5 stars, based on 1,944 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Swarovski employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

2K reviews
2.0
Oct 3, 2019
Recommend
CEO approval
Business Outlook

Pros

amazing pieces and stories behind them

Cons

bad team work policy and empathy

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Swarovski Response
6y
Thank you for taking the time to leave a review. At Swarovski, we truly value constructive employee and customer feedback, both positive and negative. Our hope is to make each individual employee, from our stores to our corporate offices, feel that they are valued.We are of course, glad to read that you find our products to be %E2%80%9Camazing pieces and stories behind them%E2%80%9D as we strive to create original products that will stand the test of time and resonate with our customers. We are however disappointed that you felt there was %E2%80%9Cbad team work policy %E2%80%9Cas this is not the norm and we are sorry that you had a negative experience. At Swarovski we strive in our stores and corporate offices to foster an environment where teamwork can flourish, as when we work as a team, we are better able to achieve our goals and provide superior customer service. Once again, we want to thank you for taking the time to leave a review, at Swarovski we value feedback both positive and negative and your feedback will be shared with upper management as feedback is crucial to the betterment of the company. Wishing you much success in your future endeavors.
2.0
Apr 27, 2019
Recommend
CEO approval
Business Outlook

Pros

The look of some their jewelry is nice. That’s about it...even though it’s high end costume jewelry because they don’t even use real gold or silver..

Cons

This was literally the WORST job I’ve ever had! This company does VERY LITTLE to ensure that their employees are happy and enjoy the job! Starting from the very strict dress code they enforce. From the way your hair should look to the makeup you wear down the the nail polish on your fingers! And if you wear anything slightly off you’re sure to be chewed out over it! They even attack the way you stand on the sales floor! And ideally they want you to stand around in heels for hours because it makes you look “fashionable”. The bonus system absolutely sucks! It makes it nearly impossible to make a decent living working here (unless you’re full time or a manager and judging by some of their reviews it’s near impossible for them too!). Their sales tactics are extremely pushy! Always forcing different items ESPECIALLY watches onto unsuspecting customers ....oh I’m sorry, “””clients””” when they don’t even want it! Swarovski is not known for watches! They only want to push it so heavily because it’s a high ticket item. The district manager in NYC (if she’s not gone herself yet) is another story. Doesn’t listen to anyone’s suggestions and only pretended to care or so it seemed. Honestly, if you’re going to do retail avoid this place like the plague! Retail is already a grueling high stress environment with unrealistic sales expectations and overwork the employees. Swarovski does absolutely nothing to make this better. Everyone’s trying to make a buck but the people on the retail level is doing it FOR the company! Least you can do is treat them better! Starts with upper management but you know they usually suck anyway..

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Swarovski Response
7y
Thank you for taking the time to leave a review. At Swarovski, we truly value constructive employee and customer feedback, both positive and negative. Our hope is to make each individual employee, from our stores to our corporate offices, feel that they are valued. We also pride ourselves on our open-door policy and encourage our employees to reach out to a member of our HR team or Upper Management with their concerns. Only when an employee shares their concerns can we address them. Feedback from current and former employees Positive and/or Negative is one of the most valuable tools we have, to help guide us in creating a positive and productive work environment. Your feedback will be shared with upper management both in North America and Globally. This kind of feedback is crucial to the betterment of the company. As always, we wish you all the best in your future endeavors.
3.0
Dec 18, 2018

Okay Company

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Discount. Amazing people. Sometimes great incentives.

Cons

Very malicious management. Lack empathy. Upper management completely disconnected from sales teams. Managers hiring friends and family. Unethical behavior.

Viewing 70 - 72 of 1,944 Reviews

Glassdoor has 2,679 Swarovski reviews submitted anonymously by Swarovski employees. Read employee reviews and ratings on Glassdoor to decide if Swarovski is right for you.