Sweetwater reviews

4.0

77% would recommend to a friend

(540 total reviews)
avatar

Mike Clem

88% approve of CEO

72% positive business outlook

Sweetwater has an employee rating of 4.0 out of 5 stars, based on 540 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Sweetwater employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

Reviews by job title

540 reviews
3.0
Sep 29, 2011
Recommend
CEO approval
Business Outlook

Pros

Nice building. State of the art listening theater. State of the art studios. Comprehensive continuing education for sales engineers. Quick response on customer inquiries. Fairly good internal sales system (when it is running). If you're into music, then it will seem like the best place you've ever worked. When it comes down to it, it is the reflection of Chuck Surack. But oh so cool if you're into music production!

Cons

Stalinist atmosphere when it comes to suggestions. Every idea will be attributed to the great leader Chuck who never sleeps and is aware of everything. Darwinist weening of sales engineers - not that it is a bad thing. Produce or die!

5.0
Feb 22, 2011
Recommend
CEO approval
Business Outlook

Pros

If you are into Pro Audio and music, then this job offers you the opportunity to work in some way with the best gear available. Sweetwater has earned the reputation of having top-notch customer service and one-on-one relationships between salespeople and their customers, so if that's something you believe in, this is somewhere you can live it. This is an excellent environment for a professional, self-motivated employee who is ready for a challenge. Employees are expected to take ownership of their job responsibilities and act accordingly without being micro-managed. It is an open, collaborative environment. There are numerous employee perks, from the amenities at the facility itself, to several company-sponsored events each year, not only for employees, but for their immediate families too. There is also a generous employee discount for purchasing the music instruments and gear that Sweetwater sells.

Cons

At Sweetwater, you will probably work harder and faster than anywhere else you've ever worked. If you like a challenge, that's great, if not, then maybe not so much. Expectations are usually that tasks and projects can be completed more quickly than one can imagine (though it is interesting just how many times those deadlines are actually met). The underlying premise at Sweetwater is that "anything is possible," so it's inevitable that eventually you'll be faced with trying to make something that is seemingly impossible happen anyway.

3.0
Oct 13, 2010
Recommend
CEO approval
Business Outlook

Pros

100% commission, you decide how much you wish to work and/or earn. Ft Wayne cost of living is close to the lowest in the nation which can be attractive for young couples and/or families. Constant manufacturer training on products will keep you on top of technology. If you're into recording equipment, you can obtain a lot of gear cheap if not free through spiffs and offers. The occasional phone conversation with well-known professional artists is fun. Once settled into the job, your coworkers feel like fraternity brothers.

Cons

Make no mistake, inside the cool building, nice modern decor, and people making 60K-90K a year...this is a telephone sales job in a music store. There is not much work/life balance at the beginning; it's all work, long hours, weekends, etc... Stressful environment, highly competitive, and management does not intervene between salesperson conflicts. Unless you are dedicated to making 100+ outbound calls a day, everyday for the first year, it can be difficult to earn more than $35K. While it is true there are people who have worked there for 20 years, most new hires quit within the first 2. Most sales engineers stop doing music and eventually lose interest in music once they start working at Sweetwater due to the stress of the job. While you can buy a nice house for cheap there, you may not be able to sell it when you leave Sweetwater due to the steady declining Ft Wayne economy that has been dying for the last 50 years. Once a major factory town, Ft Wayne is in the heart of America's Rust Belt.

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Glassdoor has 569 Sweetwater reviews submitted anonymously by Sweetwater employees. Read employee reviews and ratings on Glassdoor to decide if Sweetwater is right for you.