Sweetwater reviews

4.1

80% would recommend to a friend

(541 total reviews)
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Mike Clem

89% approve of CEO

74% positive business outlook

Sweetwater has an employee rating of 4.1 out of 5 stars, based on 541 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Sweetwater employee rating is 21% above average for employers within the Retail & Wholesale industry (3.4 stars).

Reviews by job title

541 reviews
3.0
Feb 22, 2015
Recommend
CEO approval
Business Outlook

Pros

The best things about the job are the income potential and access to great deals on equipment. Of course, you likely won't have time to use it!

Cons

It's a really demanding schedule, a very long work-week. Although we are called "sales engineers", we're treated more like factory workers. And the fighting between sales people over commissions is never-ending. Finally, although the top guys do make a lot of money -- most with little or no formal education --- it can take a very long time to get there. Most of the sales guys drive beater cars and struggle to make ends meet

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Sweetwater Response
11y
Thanks for your candid insights, and we're sorry you feel the way you do about your job. In our view, Sweetwater is extremely transparent during the interviewing process for the Sales Engineer position. Since the job starts at a salary and then gradually moves to a commission based pay structure during their first year, we tell everyone we offer a position to approximately what they can expect to make their first year (within about a two thousand dollar range, depending on how they do with commission during the last part of their first year on the job.) After that first year, commission earned from sales determines how much a Sales Engineer will make, and it is true that this can vary widely based on individual performance. During the face to face interview we show prospective Sales Engineers a chart that shows EVERY current sales engineer's earnings on a rolling 12 month basis (we of course remove all the names to protect their confidential individual pay rates.) We clearly point out that a few people actually make less money their second year than their first year based on individual performance, but that the vast majority make more, some a lot more. In fact, in 2014, the average second year sales engineer realized a 54.5% increase in compensation over what they experienced their first year. Yes, you read that right: 54.5% more on average. That is an average, which means some experienced less than that, some even more. So---yes---some people are wildly more successful than others at every stage of tenure here in sales. Like any commission based job, it takes time to build a "book of business" and we are very upfront that the first 18-24 months are the biggest challenge. Our turnover rates are very low and most Sales Engineers who become successful after their first two years wind up staying here with high levels of job satisfaction for a very long time. As far as commission rates, we have about 245 Sales Engineers at the present time. 239 of these are all at exactly the same commission rates. Our six longest tenured Sales Engineers, most of whom have been here 20 years or over, are grandfathered at a slightly higher commission rate. These six individuals took a big leap of faith to move here to Fort Wayne and work for what at that time was a very small company, helped us develop the relationship-based business model that has brought us so much success, and are great mentors to our many younger employees. The reason this reviewer knows these folks are at a slightly higher commission rate is because we tell every Sales Engineer candidate we interview face to face about it so there are no surprises. We tell them if they have a problem with it not to take the job if offered. The point is that we are forthcoming and transparent about it before a candidate is even offered a position. Commission sales is not for everyone, and sometimes a person who has never done it before has to try, and then ultimately finds out it's not for them. If that person is trying hard and maintains a strong positive attitude, on a case by case basis we will often consider trying to find another path for them within the company that might be a better fit. Again we're sorry this reviewer feels as they do, and my door is always open, along with all of the members of our Sales Management team, to discuss any career concerns any employee might have. Jeff McDonald, Senior Vice President of Human Resources
2.0
Apr 8, 2025
Recommend
CEO approval
Business Outlook

Pros

Wonderful team members that are definitely lifetime friends.

Cons

What Sweetwater does is corporate lovebombing. They throw all these incredible amenities at you at the time of your interview -- medical care, food, store discount -- to offer a facade of modern appeal, when really the goal is to distract from the rotting corporate structure falling apart around you. I was only ever a part of the Sales department, but in the years I was there the amount of changes were staggering. Constant procedure changes --including the fundamental way that 80% of the sales department made money-- created an environment that seriously damaged the mental health and self-confidence of myself and those around me. While l can certainly understand that businesses have to grow and adapt, the leaps and bounds that were made to increase profits directly decreased the quality of life of hundreds of people. I worked with many new Sales Engineers that picked up their entire life and moved across the country to work for Sweetwater, only to struggle putting food on the table and receiving little support or useful guidance. At least half of Sales leadership were advising people on the logistical nitty-gritty for jobs they themselves had never done, and terminating employees for failing to keep up with an impossible, ever-changing game. I saw it happen to at least a dozen Sales Engineers in my last year at Sweetwater. All the while, Sales department employees doing actually illegal things on the clock --whether it be discrimination, sexual harrasment/offenses, publicly viewing pornography, the list goes on-- are reported to management and get suspended with pay because they are too valuable to the company to dismiss.The lack of integrity behind the choices to keep and dismiss employees in situations such as these is shocking. While I learned so, so much working in the Sales department, my relationship with the concept of employment has been irreparably damaged. I had the privilege of leaving on my own terms. In my new position at a completely different company, I am constantly paranoid that I am not good enough, that my performance will be unfairly criticized, and that I will be fired with no chance to defend myself. Never at any job have I given so much of myself while constantly terrified of being considered inadequate. I can understand requiring high performance, but in the Sales department your absolute best is not good enough.

1.0
Sep 3, 2024

Don't move here for this job.

Recommend
CEO approval
Business Outlook

Pros

A unique environment, nice campus

Cons

Awful work-life balance. Lack of diversity. No upwards movement. If you're looking for a call center job, this is it. For being such a progressive industry, they're really stuck on making everyone work in office and constantly push calls. Sales engineers get very little say in their "Business"

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