Apr 11, 2024
Sweetwater Response
2yThank you for sharing your experience. Given the amount of detail you've included here, I'm aware of your specific situation. While I obviously won't go into sensitive and confidential details on a public forum, I am confident that our HR team met with you at length to discuss your concerns and to handle this situation in the most appropriate way and with a deep concern for your wellbeing. Our HR team members care about our people here at Sweetwater and are regularly put into situations of having to navigate relational dynamics that oftentimes have complexity that can't be fully unpacked via a Glassdoor review. They are human beings with big hearts who take their work very seriously and spend hours upon hours working to shape the best working environment possible - and at the very top of the list is a commitment to caring for their coworkers. These individuals would be heartbroken to know that you were anything less than satisfied with how they handled your concerns given the amount of time they worked with you on it and the steps that were taken. It's never about saving face for these team members - it's only about doing the right thing to care for people well. However, I understand and respect that you have a different perspective about the solutions that were provided and the level of care you received - and we'll take your feedback into account. If you'd ever like to share in even more detail with me or another member of the team, we'd be happy to discuss further with you. I wish you nothing but the very best going forward. - Jeff Ostermann, Chief People & Culture Officer