Is Synchrony a good company to work for as a Collection Associate?

Collection Associate professionals working at Synchrony have rated their employer with 3.0 out of 5 stars in 43 Glassdoor reviews. This is a lower than average score with the overall rating of Synchrony employees being 4.1 out of 5 stars. Search open Collection Associate Jobs at Synchrony now and start preparing for your job interview by browsing frequently asked Collection Associate interview questions at Synchrony .

Does Synchrony pay Collection Associate employees well?

Collection Associate professionals rate their compensation and benefits at Synchrony with 4.4 out of 5 stars based on 43 anonymously submitted employee reviews. This is 9.5% better than the company average rating for salary and benefits. Find out more about Collection Associate salaries at Synchrony.

How happy are Collection Associate professionals working at Synchrony?

14% of Collection Associate employees at Synchrony would recommend their employer to a friend. This rating has decreased by 75% in the past 12 months. Collection Associate professionals have also rated Synchrony with a 3.0 rating for work-life-balance, 4.6 rating for diversity and inclusion, 4.3 rating for culture and values and 2.3 rating for career opportunities.

What are the top reviewed jobs at Synchrony?

Customer Service Representative (315) , Customer Service Representative (CSR) (89) , Senior Analyst (58) , Collections Representative (56) , Manager (52) , Senior Customer Service Representative (45) , Analyst (40) , Collections Specialist (32) , Vice President (31) , Fraud Specialist (29) , Assistant Vice President (26) , Bilingual Customer Service Representative (26) , Senior Representative (25) , Intern (24) , Software Engineer (22)

What are the pros of working at Synchrony according to real employee reviews?

"Also great benefits and 401k" ((in 346 reviews)); "Very flexible and good work life balance" ((in 191 reviews)); "Great pay and lots of perks." ((in 118 reviews)); "Great people and very helpful" ((in 102 reviews)); "Management is great in terms of giving proper training time to time." ((in 95 reviews))

What are the cons of working at Synchrony according to real employee reviews?

"Managers do not take feedback seriously unless it's good feedback." ((in 45 reviews)); "Leadership on the Golmind Brand Team operated as a tight clique, and project assignments were heavily influenced by favoritism rather than experience or skill set." ((in 18 reviews)); "Less growth opportunity provided to internal candidates" ((in 12 reviews)); "they scold you for working long hours and gang up on you treat you bad." ((in 11 reviews)); "Bad politics inside the office." ((in 8 reviews))

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Synchrony

Synchrony Collection Associate reviews

3.0

14% would recommend to a friend

(43 total reviews)

Brian Doubles

48% approve of CEO

45% positive business outlook

Ratings by category

4.6

Diversity & inclusion

4.4

Compensation and benefits

4.3

Culture & values

3.0

Work/Life balance

2.7

Senior management

2.3

Career opportunities

Collection Associate employees have rated Synchrony with 3.0 out of 5 stars, based on 43 company reviews on Glassdoor. This indicates that most Collection Associate professionals have an average working experience there. Synchrony is rated in line with the average (within 1 standard deviation) by Collection Associate professionals compared to other employers within the Financial Services industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

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Parent or family caregiver

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Reviews by job title

43 reviews

4.0

Jan 14, 2022

Entry level

Collections specialist

Recommend

CEO approval

Business Outlook

Pros

Culture was nice, they made me feel welcomed. I was looking for something to do in between life transitions, so it was not something I sought out for a permanent position. I don’t know how much longer I could have done debt collecting because the problem is that position itself is grueling.

Cons

Job type is the main con, which the duties are avoidable and not truly the employers fault.

1.0

Oct 15, 2021

Abusive, ignorant, illegal.

Collections specialist

Recommend

CEO approval

Business Outlook

Pros

If you're take in enough collections, your bonuses are good.

Cons

If you don't land enough collections, the hourly rate is bare minimum. If you aren't willing to break collection law, you won't take in enough collections. If you want to work at a filthy environment with keyboards that look like someone wiped their taint on them, and sticky mice and headsets (i ended up buying my own.. in all three cases)... You might like it, here.

5.0

May 31, 2021

I love Syf

Collections specialist

Recommend

CEO approval

Business Outlook

Pros

Thry listen to their employee,

Cons

basic salary but they have many bonuses and service incentive program

Viewing 25 - 27 of 43 Reviews

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Synchrony

Synchrony Collection Associate reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Entry level

Abusive, ignorant, illegal.

I love Syf

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