Is Synchrony a good company to work for as a Collection Representative?

Collection Representative professionals working at Synchrony have rated their employer with 4.1 out of 5 stars in 55 Glassdoor reviews. This is an average score with the overall rating of Synchrony employees being 4.1 out of 5 stars. Search open Collection Representative Jobs at Synchrony now and start preparing for your job interview by browsing frequently asked Collection Representative interview questions at Synchrony .

Does Synchrony pay Collection Representative employees well?

Collection Representative professionals rate their compensation and benefits at Synchrony with 4.6 out of 5 stars based on 55 anonymously submitted employee reviews. This is 14% better than the company average rating for salary and benefits. Find out more about Collection Representative salaries at Synchrony.

What are the top reviewed jobs at Synchrony?

Customer Service Representative (315) , Customer Service Representative (CSR) (89) , Senior Analyst (59) , Collections Representative (56) , Manager (52) , Senior Customer Service Representative (45) , Analyst (40) , Collections Specialist (32) , Vice President (31) , Fraud Specialist (29) , Assistant Vice President (26) , Bilingual Customer Service Representative (26) , Senior Representative (25) , Intern (24) , Software Engineer (22)

What are the pros of working at Synchrony according to real employee reviews?

"Also great benefits and 401k" ((in 339 reviews)); "Very flexible and good work life balance" ((in 194 reviews)); "Pay was good plus shift Remote" ((in 112 reviews)); "Great people and very helpful" ((in 98 reviews)); "Management is great in terms of giving proper training time to time." ((in 96 reviews))

What are the cons of working at Synchrony according to real employee reviews?

"Managers do not take feedback seriously unless it's good feedback." ((in 44 reviews)); "Alot of favoritism, lack of diversity in senior roles" ((in 19 reviews)); "Sometimes there is politics involved." ((in 10 reviews)); "Felt like they picked favorites." ((in 7 reviews)); "The project managers on this team are highly proficient, professional, and a real asset to the team." ((in 3 reviews))

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Synchrony

Synchrony Collection Representative reviews

4.1

98% would recommend to a friend

(55 total reviews)

Brian Doubles

93% approve of CEO

97% positive business outlook

Ratings by category

4.8

Culture & values

4.8

Diversity & inclusion

4.7

Career opportunities

4.6

Compensation and benefits

4.5

Work/Life balance

4.5

Senior management

Collection Representative employees have rated Synchrony with 4.1 out of 5 stars, based on 55 company reviews on Glassdoor. This indicates that most Collection Representative professionals have an excellent working experience there. Synchrony is rated in line with the average (within 1 standard deviation) by Collection Representative professionals compared to other employers within the Financial Services industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

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Reviews by job title

55 reviews

2.0

Apr 22, 2026

Remote work option, but leadership is inefficient

Collections representative

Recommend

CEO approval

Business Outlook

Pros

fully Remote and equipment provided,

Cons

Inefficient Leadership Toxic work culture

5.0

Jun 24, 2025

Great employer

Collections representative

Recommend

CEO approval

Business Outlook

Pros

Great Place to Work employer

Cons

Good salary and good benefits

5.0

Dec 20, 2024

Nothing bad

Collections representative

Recommend

CEO approval

Business Outlook

Pros

They bend over backwards for you, and truly seem to care. They are all so supportive

Cons

I don't have any to share

Viewing 1 - 3 of 55 Reviews

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Synchrony

Synchrony Collection Representative reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Remote work option, but leadership is inefficient

Great employer

Nothing bad

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