Is Synchrony a good company to work for?

Synchrony has an overall rating of 4.1 out of 5, based on over 2,863 reviews left anonymously by employees. This rating has been stable over the past 12 months. 79% of employees would recommend working at Synchrony to a friend and 76% have a positive outlook for the business. The best reviews about Synchrony have been left by employees working as Business Leadership Program (BLP) , Client Service Representative and Business Leadership Program .

Does Synchrony pay their employees well?

According to anonymously submitted Glassdoor reviews, Synchrony employees rate their compensation and benefits as 4.0 out of 5. Find out more about salaries and benefits at Synchrony. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at Synchrony?

79% of Synchrony employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Synchrony 4.2 out of 5 for work life balance, 4.2 for culture and values and 3.7 for career opportunities.

What are the top reviewed jobs at Synchrony?

Customer Service Representative (315) , Customer Service Representative (CSR) (89) , Senior Analyst (59) , Collections Representative (56) , Manager (52) , Senior Customer Service Representative (45) , Analyst (40) , Collections Specialist (32) , Vice President (31) , Fraud Specialist (29) , Assistant Vice President (26) , Bilingual Customer Service Representative (26) , Senior Representative (25) , Intern (24) , Software Engineer (22)

What are the pros of working at Synchrony according to real employee reviews?

"Also great benefits and 401k" ((in 339 reviews)); "Very flexible and good work life balance" ((in 194 reviews)); "Pay was good plus shift Remote" ((in 112 reviews)); "Great people and very helpful" ((in 98 reviews)); "Management is great in terms of giving proper training time to time." ((in 96 reviews))

What are the cons of working at Synchrony according to real employee reviews?

"Managers do not take feedback seriously unless it's good feedback." ((in 44 reviews)); "Alot of favoritism, lack of diversity in senior roles" ((in 19 reviews)); "Sometimes there is politics involved." ((in 10 reviews)); "Felt like they picked favorites." ((in 7 reviews)); "The project managers on this team are highly proficient, professional, and a real asset to the team." ((in 3 reviews))

What are employees saying about Synchrony layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Synchrony layoffs and their outlook for job security at Synchrony in 2026.

What are the top reviewed Synchrony locations?

Stamford , Charlotte , Phoenix , Kettering , Altamonte Springs , Chicago , Canton , Alpharetta , Merriam , Atlanta , Champaign , New York , Dayton , Orlando , Cincinnati , Rapid City , Frisco , Kansas City , Guaynabo , San Juan , Costa Mesa , Overland Park , Longwood , Dallas , West Chester , Bridgewater , Saint Paul , Kansas City , Salt Lake City , Bentonville

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Synchrony

Synchrony reviews

4.1

79% would recommend to a friend

(499 total reviews)

Brian Doubles

90% approve of CEO

76% positive business outlook

Ratings by category

4.4

Diversity & inclusion

4.2

Culture & values

4.2

Work/Life balance

4.0

Compensation and benefits

3.8

Senior management

3.7

Career opportunities

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

499 reviews

Reviews about "Compensation"

Return to all reviews

1.0

Jan 21, 2021

POOR

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

From recruitment process until training, not organized. Poor training process especially if you get hired while work from home

Cons

None. Low salary offer, awful day offs since its split RD and slow equipments. You are not able to take in calls without the company issued laptop acting up

5.0

Jan 19, 2021

Best company I have ever worked for

Vice president

Recommend

CEO approval

Business Outlook

Pros

Synchrony does a great job with corporate culture and with compensation, two things that are valued most in an employer. Synchrony has a very inclusive culture and ensures that diversity is an important and valued trait. Synchrony is particularly strong in supporting women, people of color, and LGBTQ. Compensation is very good. Leadership is also very focused on making sure employees are happy at work.

Cons

Work load can be heavy, particularly if you are good at your job and everyone wants your help.

5.0

Jan 13, 2021

Great place to work

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Bonuses, freebies, raffle prizes, etc...

Cons

Issues with Management, I guess

Viewing 319 - 321 of 499 Reviews

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Jobs at Synchrony

VP, Healthcare Specialties

Executive Administrative Assistant

VP, Global Corporate Responsibility

VP, External Communications

VP, Insights & Data Governance