Synchrony reviews

4.1

79% would recommend to a friend

(2,550 total reviews)
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Brian Doubles

90% approve of CEO

76% positive business outlook

Synchrony has an employee rating of 4.1 out of 5 stars, based on 2,550 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Synchrony employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Reviews by job title

3K reviews
4.0
Jun 29, 2023

Best Company!

Recommend
CEO approval
Business Outlook

Pros

I love our CEO! Brian is really great, he has such humility and he cares and when employees give feedback, we can be sure that we will see changes for the better. I love the flexibility of work from home model which works great for all of us, it makes people happy which is contagious, when everyone is happy, our collaboration is amazing, and we get the job done. The company is generous with time off, great compensation, and bonuses. Really love the fact that managers have no input in bonuses, you get what is offered to you when you sign your offer letter. This is the first company I see this in my career, most companies give each team a pool and it gets cascaded down to the bottom, so if you play politics well, you get good bonuses. This approach of giving out bonuses is transparent, and honest which speaks so much about the company. Really great place to work all around. I really love the company and want to dedicate 110% of my effort to do my job better everyday to contribute to the company’s growth.

Cons

Health benefits could use some improvements. Most companies have rewards program where you complete certain health activities and you get premium payments reduced or get cash rewards which will go towards medical expenses. This is the one improvement opportunity I can see.

3.0
Jun 23, 2023
Recommend
CEO approval
Business Outlook

Pros

benefits & vacation time; no other pros

Cons

work environment, management does not listen to suggestions, excessive constraints on calls, computer applications faulty, over coaching and managing, obsessive call management- this has sadly become a check-the-list job, no individuality allowed.

3.0
Jun 22, 2023
Recommend
CEO approval
Business Outlook

Pros

Nice people, great culture of inclusion and belonging. You can be whoever you want here

Cons

Way too much emphasis on achieving GPTW ranking. Employees take advantage of the fact that there is no more performance management with annual ratings and merit bonuses. Instead, the bonuses are equally distributed. Even if you're on a PIP, you get a bonus. Quality of employees and quality of work has suffered.

Viewing 334 - 336 of 2,550 Reviews

Glassdoor has 2,849 Synchrony reviews submitted anonymously by Synchrony employees. Read employee reviews and ratings on Glassdoor to decide if Synchrony is right for you.