Is Synchrony a good company to work for?

Synchrony has an overall rating of 4.1 out of 5, based on over 2,863 reviews left anonymously by employees. This rating has been stable over the past 12 months. 78% of employees would recommend working at Synchrony to a friend and 75% have a positive outlook for the business. The best reviews about Synchrony have been left by employees working as Business Leadership Program (BLP) , Client Service Representative and Business Leadership Program .

Does Synchrony pay their employees well?

According to anonymously submitted Glassdoor reviews, Synchrony employees rate their compensation and benefits as 4.0 out of 5. Find out more about salaries and benefits at Synchrony. This rating has been stable over the past 12 months.

How satisfied are employees working at Synchrony?

78% of Synchrony employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Synchrony 4.2 out of 5 for work life balance, 4.2 for culture and values and 3.7 for career opportunities.

What are the top reviewed jobs at Synchrony?

Customer Service Representative (315) , Customer Service Representative (CSR) (89) , Senior Analyst (59) , Collections Representative (56) , Manager (52) , Senior Customer Service Representative (45) , Analyst (40) , Collections Specialist (32) , Vice President (31) , Fraud Specialist (29) , Assistant Vice President (26) , Bilingual Customer Service Representative (26) , Senior Representative (25) , Intern (24) , Software Engineer (22)

What are the pros of working at Synchrony according to real employee reviews?

"Also great benefits and 401k" ((in 343 reviews)); "Very flexible and good work life balance" ((in 202 reviews)); "Great pay and seems like the company really cares" ((in 112 reviews)); "Great people and very helpful" ((in 102 reviews)); "Management is great in terms of giving proper training time to time." ((in 89 reviews))

What are the cons of working at Synchrony according to real employee reviews?

"Some managers have a corporate mindset" ((in 48 reviews)); "Alot of favoritism, lack of diversity in senior roles" ((in 19 reviews)); "The project managers on this team are highly proficient, professional, and a real asset to the team." ((in 3 reviews))

What are employees saying about Synchrony layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Synchrony layoffs and their outlook for job security at Synchrony in 2026.

What are the top reviewed Synchrony locations?

Stamford , Charlotte , Phoenix , Kettering , Altamonte Springs , Chicago , Canton , Alpharetta , Merriam , Atlanta , Champaign , New York , Dayton , Orlando , Cincinnati , Rapid City , Frisco , Kansas City , Guaynabo , San Juan , Costa Mesa , Overland Park , Longwood , Dallas , West Chester , Bridgewater , Saint Paul , Kansas City , Salt Lake City , Bentonville

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Synchrony

Synchrony reviews

4.1

78% would recommend to a friend

(499 total reviews)

Brian Doubles

89% approve of CEO

75% positive business outlook

Ratings by category

4.4

Diversity & inclusion

4.2

Culture & values

4.2

Work/Life balance

4.0

Compensation and benefits

3.8

Senior management

3.7

Career opportunities

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

499 reviews

Reviews about "Compensation"

Return to all reviews

3.0

May 22, 2019

For some, a great opportunity

Manager

Recommend

CEO approval

Business Outlook

Pros

Lots of time off to support the community and diversity activities

Cons

Favoritism, few training opportunities, small raises.

4.0

Apr 25, 2019

Great Place to Work

Advanced analytics analyst

Recommend

CEO approval

Business Outlook

Pros

Amazing place to work, great culture

Cons

Compensation to hire is great, but low with internal promotions

4.0

Mar 29, 2019

Overall good place to work

Collections account manager

Recommend

CEO approval

Business Outlook

Pros

Benefits are unbeatable. My healthcare deductible was $800 and even before it was met, my policy paid for most of my care. The pay is decent. They used to do monthly bonuses but that went away at the beginning of 2019. They averaged your 2018 bonuses and added that into your base pay. So instead of making $15.50, my pay bumped to $17.50/hr. Onsite gym, cafeteria, marketplace, break rooms, vending machines, etc. You have to have a badge to get into the building so I felt safe while at work. Management is nice and approachable. Ample time off. So many committees to join. You can tell they actually care about your personal growth. Tuition reimbursement.

Cons

It’s a call center, so the work is very dull and repetitive. You will deal with unhappy customers on a daily basis. As an account manager, part of my job was to take the escalated calls. This is more of my personal experience, but the sick time policy needs to be changed. You get paid for sick days, but there are certain “triggers” (hours) that you hit and that results in corrective action. I get sick a lot, so I was put on corrective action quite a few times for it. I wish I could have the option to take unpaid sick time and not get in trouble for it. Synchrony has been rated a Great Place to Work for the past couple of years and it’s true, but that initiative is pushed on us too much. Around the time of year that we take the survey it’s all you hear about from management.

Viewing 373 - 375 of 499 Reviews

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