Is Synchrony a good company to work for?

Synchrony has an overall rating of 4.1 out of 5, based on over 2,862 reviews left anonymously by employees. This rating has been stable over the past 12 months. 79% of employees would recommend working at Synchrony to a friend and 76% have a positive outlook for the business. The best reviews about Synchrony have been left by employees working as Business Leadership Program (BLP) , Client Service Representative and Business Leadership Program .

Does Synchrony pay their employees well?

According to anonymously submitted Glassdoor reviews, Synchrony employees rate their compensation and benefits as 4.0 out of 5. Find out more about salaries and benefits at Synchrony. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at Synchrony?

79% of Synchrony employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Synchrony 4.2 out of 5 for work life balance, 4.2 for culture and values and 3.7 for career opportunities.

What are the top reviewed jobs at Synchrony?

Customer Service Representative (315) , Customer Service Representative (CSR) (89) , Senior Analyst (59) , Collections Representative (56) , Manager (52) , Senior Customer Service Representative (45) , Analyst (40) , Collections Specialist (32) , Vice President (31) , Fraud Specialist (29) , Assistant Vice President (26) , Bilingual Customer Service Representative (26) , Senior Representative (25) , Intern (24) , Software Engineer (22)

What are the pros of working at Synchrony according to real employee reviews?

"Also great benefits and 401k" ((in 335 reviews)); "Very flexible and good work life balance" ((in 185 reviews)); "Great pay and lots of perks." ((in 117 reviews)); "Great people and very helpful" ((in 102 reviews)); "Management is great in terms of giving proper training time to time." ((in 87 reviews))

What are the cons of working at Synchrony according to real employee reviews?

"Managers do not take feedback seriously unless it's good feedback." ((in 43 reviews)); "They show alot of favoritism." ((in 23 reviews)); "they scold you for working long hours and gang up on you treat you bad." ((in 11 reviews)); "Sometimes there is politics involved." ((in 9 reviews)); "Felt like they picked favorites." ((in 7 reviews))

What are employees saying about Synchrony layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Synchrony layoffs and their outlook for job security at Synchrony in 2026.

What are the top reviewed Synchrony locations?

Stamford , Charlotte , Phoenix , Kettering , Altamonte Springs , Chicago , Canton , Alpharetta , Merriam , Atlanta , Champaign , New York , Dayton , Orlando , Cincinnati , Rapid City , Frisco , Kansas City , Guaynabo , San Juan , Costa Mesa , Overland Park , Longwood , Dallas , West Chester , Bridgewater , Saint Paul , Kansas City , Salt Lake City , Bentonville

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Synchrony

Synchrony reviews

4.1

79% would recommend to a friend

(499 total reviews)

Brian Doubles

90% approve of CEO

76% positive business outlook

Ratings by category

4.4

Diversity & inclusion

4.2

Culture & values

4.2

Work/Life balance

4.0

Compensation and benefits

3.8

Senior management

3.7

Career opportunities

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

499 reviews

Reviews about "Compensation"

Return to all reviews

3.0

Oct 3, 2018

Manager

Recommend

CEO approval

Business Outlook

Pros

Lots of opportunity to grow knowledge and meet people.

Cons

Level 8 and 9 managers of people are not a good position to get stuck in. You're not bonus eligible in most cases like level 10 and up and you're not overtime eligible like level 7 and lower. Most company improvements are geared toward the non-exempts. Way too much responsibility for the pay.

3.0

Oct 3, 2018

Synchrony has a great culture but lacks upward mobility

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Culture, great diversity networks, transparency with upper management, also benefits are great. Full healthcare, spending account, tuition reimbursement, parental leave and PTO.

Cons

Lack of upward mobility, stifles talent, can get stuck same position, base pay is not competitive, available schedules

5.0

Sep 14, 2018

Great benefits

Collector

Recommend

CEO approval

Business Outlook

Pros

Benefits from day one. Very good management

Cons

Underpaid, stressful, bonus depending on performance

Viewing 388 - 390 of 499 Reviews

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Jobs at Synchrony

VP, Insights & Data Governance

VP, Enterprise Capacity Planning & Forecasting

VP, Healthcare Specialties

VP, Payment Networks Strategy

Executive Administrative Assistant