Is Synchrony a good company to work for?

Synchrony has an overall rating of 4.1 out of 5, based on over 2,846 reviews left anonymously by employees. This rating has decreased by 2% over the last 12 months. 79% of employees would recommend working at Synchrony to a friend and 75% have a positive outlook for the business. The best reviews about Synchrony have been left by employees working as Business Leadership Program (BLP) , Client Service Representative and Business Leadership Program .

Does Synchrony pay their employees well?

According to anonymously submitted Glassdoor reviews, Synchrony employees rate their compensation and benefits as 4.0 out of 5. Find out more about salaries and benefits at Synchrony. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at Synchrony?

79% of Synchrony employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Synchrony 4.2 out of 5 for work life balance, 4.2 for culture and values and 3.7 for career opportunities.

What are the top reviewed jobs at Synchrony?

Customer Service Representative (314) , Customer Service Representative (CSR) (88) , Senior Analyst (58) , Collections Representative (56) , Manager (52) , Senior Customer Service Representative (45) , Analyst (40) , Collections Specialist (32) , Vice President (30) , Fraud Specialist (29) , Assistant Vice President (26) , Bilingual Customer Service Representative (26) , Senior Representative (25) , Intern (24) , Software Engineer (22)

What are the pros of working at Synchrony according to real employee reviews?

"Also great benefits and 401k" ((in 341 reviews)); "Very flexible and good work life balance" ((in 195 reviews)); "Pay was good plus shift Remote" ((in 118 reviews)); "Great people and very helpful" ((in 106 reviews)); "Management is great in terms of giving proper training time to time." ((in 93 reviews))

What are the cons of working at Synchrony according to real employee reviews?

"Managers do not take feedback seriously unless it's good feedback." ((in 46 reviews)); "Alot of favoritism, lack of diversity in senior roles" ((in 19 reviews)); "Sometimes there is politics involved." ((in 9 reviews))

What are employees saying about Synchrony layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Synchrony layoffs and their outlook for job security at Synchrony in 2026.

What Synchrony locations have received the highest employee ratings?

Costa Mesa , Guaynabo , Champaign , San Juan , New York , Cincinnati , Orlando , Stamford , Chicago , Altamonte Springs

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Synchrony

Synchrony reviews

4.1

79% would recommend to a friend

(2,547 total reviews)

Brian Doubles

90% approve of CEO

75% positive business outlook

Ratings by category

4.4

Diversity & inclusion

4.2

Culture & values

4.2

Work/Life balance

4.0

Compensation and benefits

3.7

Senior management

3.7

Career opportunities

Synchrony has an employee rating of 4.1 out of 5 stars, based on 2,547 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Synchrony employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

3K reviews

2.0

Jun 6, 2015

Poor management no real growth opportunities unless you know someone

Customer service

Recommend

CEO approval

Business Outlook

Pros

Have own cubical Small bonuses Days go by fast when busy

Cons

High school drama no opportunity to defend yourself Opportunities are only available for those who know someone not based on real qualifications. If your not good at interviewing don't bother. Information is inconsistent and the right doesn't know what the left is doing Very micromanage Not enough pay for what you actually do Terrible hours combine with split days off.

2.0

May 6, 2026

Challenging work overshadowed by inflexibility

Vp-technology

Recommend

CEO approval

Business Outlook

Pros

The work is challenging, and there are learning opportunities.

Cons

They say they are flexible, but just instituted a rule that the current employees must be 60 miles or 60 minutes from a hub location. This means current employees can not post for internal jobs. Best place to work is a joke. The workload is overwhelming, and there is no work-life balance. Old GE mindset. Horrible benefits.

3.0

May 1, 2026

Not a #1 Great Place to Work

Scrum master

Recommend

CEO approval

Business Outlook

Pros

friendly culture, good benefits, flexible Fridays

Cons

Recently eliminated mobility for employees residing more than 60 miles from an office without communication, such employees cannot post for any internal movement. Touts flexibility but no longer actually practices it.

Viewing 79 - 81 of 2,547 Reviews

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Jobs at Synchrony

AVP, Change Management

Executive Support Site Leader

AVP, B2B Digital Product Owner

AVP, Model Validation