Is Synchrony a good company to work for?

Synchrony has an overall rating of 4.1 out of 5, based on over 2,848 reviews left anonymously by employees. This rating has decreased by 1% over the last 12 months. 79% of employees would recommend working at Synchrony to a friend and 75% have a positive outlook for the business. The best reviews about Synchrony have been left by employees working as Business Leadership Program (BLP) , Client Service Representative and Business Leadership Program .

Does Synchrony pay their employees well?

According to anonymously submitted Glassdoor reviews, Synchrony employees rate their compensation and benefits as 4.0 out of 5. Find out more about salaries and benefits at Synchrony. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at Synchrony?

79% of Synchrony employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Synchrony 4.2 out of 5 for work life balance, 4.2 for culture and values and 3.7 for career opportunities.

What are the top reviewed jobs at Synchrony?

Customer Service Representative (315) , Customer Service Representative (CSR) (88) , Senior Analyst (58) , Collections Representative (56) , Manager (52) , Senior Customer Service Representative (45) , Analyst (40) , Collections Specialist (32) , Vice President (30) , Fraud Specialist (29) , Assistant Vice President (26) , Bilingual Customer Service Representative (26) , Senior Representative (25) , Intern (24) , Software Engineer (22)

What are the pros of working at Synchrony according to real employee reviews?

"Also great benefits and 401k" ((in 354 reviews)); "Very flexible and good work life balance" ((in 202 reviews)); "Pay was good plus shift Remote" ((in 118 reviews)); "Great people and very helpful" ((in 113 reviews)); "Management is great in terms of giving proper training time to time." ((in 88 reviews))

What are the cons of working at Synchrony according to real employee reviews?

"Some managers have a corporate mindset" ((in 46 reviews)); "They show alot of favoritism." ((in 23 reviews)); "Low compensation compared to other similar industries." ((in 22 reviews)); "Sometimes there is politics involved." ((in 10 reviews)); "Mid level management always entertains favorites" ((in 7 reviews))

What are employees saying about Synchrony layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Synchrony layoffs and their outlook for job security at Synchrony in 2026.

What are the top reviewed Synchrony locations?

Stamford , Charlotte , Phoenix , Kettering , Altamonte Springs , Chicago , Canton , Alpharetta , Merriam , Atlanta , Champaign , Dayton , New York , Orlando , Cincinnati , Rapid City , Frisco , Kansas City , Guaynabo , San Juan , Costa Mesa , Overland Park , Longwood , Dallas , West Chester , Bridgewater , Saint Paul , Kansas City , Salt Lake City , Bentonville

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Synchrony

Synchrony reviews

4.1

79% would recommend to a friend

(2,549 total reviews)

Brian Doubles

90% approve of CEO

75% positive business outlook

Ratings by category

4.4

Diversity & inclusion

4.2

Culture & values

4.2

Work/Life balance

4.0

Compensation and benefits

3.7

Senior management

3.7

Career opportunities

Synchrony has an employee rating of 4.1 out of 5 stars, based on 2,549 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Synchrony employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

3K reviews

2.0

May 24, 2025

For your own mental health dont work here

Senior fraud representative

Recommend

CEO approval

Business Outlook

Pros

Insurrance, salary, pto, work from home

Cons

Micromanaged by at least 7 people. At one given point all metrics were met and i had 6 people listening to my calls and giving me feedback still got harassed by the QA. Sent proof to HR with calls and time stamp. Still got fored for 11 seconds above CCT( handling time) out of the 27 people in my training ony 3 remained after 2 years. Managers come and go and the ones who stay call themselves WORKAHOLICS with pride. You need to be a robot or a sheep to work here more than 1 year. They lie and lie and pass around the responsibility back to the agent.

4.0

May 22, 2025

Work Life Balance

Sales associate

Recommend

CEO approval

Business Outlook

Pros

remote jobs, great team environments, time off, it has many in person events for those wishing to network. Great all around.

Cons

High customer service over the phone jobs, sometimes it's hard to grow up and you have to take lateral roles.

4.0

May 21, 2025

Great benefits/pay

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Great pay and helpful management

Cons

High call volume, very busy at times

Viewing 178 - 180 of 2,549 Reviews

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AVP, Credit Model Development

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AVP, Data Loss Prevention Engineer