Is Synchrony a good company to work for?

Synchrony has an overall rating of 4.1 out of 5, based on over 2,849 reviews left anonymously by employees. This rating has decreased by 1% over the last 12 months. 79% of employees would recommend working at Synchrony to a friend and 75% have a positive outlook for the business. The best reviews about Synchrony have been left by employees working as Business Leadership Program (BLP) , Client Service Representative and Business Leadership Program .

Does Synchrony pay their employees well?

According to anonymously submitted Glassdoor reviews, Synchrony employees rate their compensation and benefits as 4.0 out of 5. Find out more about salaries and benefits at Synchrony. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at Synchrony?

79% of Synchrony employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Synchrony 4.2 out of 5 for work life balance, 4.2 for culture and values and 3.7 for career opportunities.

What are the top reviewed jobs at Synchrony?

Customer Service Representative (315) , Customer Service Representative (CSR) (88) , Senior Analyst (58) , Collections Representative (56) , Manager (52) , Senior Customer Service Representative (45) , Analyst (40) , Collections Specialist (32) , Vice President (30) , Fraud Specialist (29) , Assistant Vice President (26) , Bilingual Customer Service Representative (26) , Senior Representative (25) , Intern (24) , Software Engineer (22)

What are the pros of working at Synchrony according to real employee reviews?

"Also great benefits and 401k" ((in 354 reviews)); "Very flexible and good work life balance" ((in 202 reviews)); "Pay was good plus shift Remote" ((in 118 reviews)); "Great people and very helpful" ((in 113 reviews)); "Management is great in terms of giving proper training time to time." ((in 88 reviews))

What are the cons of working at Synchrony according to real employee reviews?

"Some managers have a corporate mindset" ((in 46 reviews)); "They show alot of favoritism." ((in 23 reviews)); "Low compensation compared to other similar industries." ((in 22 reviews)); "Sometimes there is politics involved." ((in 10 reviews)); "Mid level management always entertains favorites" ((in 7 reviews))

What are employees saying about Synchrony layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Synchrony layoffs and their outlook for job security at Synchrony in 2026.

What are the top reviewed Synchrony locations?

Stamford , Charlotte , Phoenix , Kettering , Altamonte Springs , Chicago , Canton , Alpharetta , Merriam , Atlanta , Champaign , New York , Dayton , Orlando , Cincinnati , Rapid City , Frisco , Kansas City , Guaynabo , San Juan , Costa Mesa , Overland Park , Longwood , Dallas , West Chester , Bridgewater , Saint Paul , Kansas City , Salt Lake City , Bentonville

Synchrony reviews

4.1

79% would recommend to a friend

(2,550 total reviews)

Brian Doubles

90% approve of CEO

75% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (2,550 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Synchrony has an employee rating of 4.1 out of 5 stars, based on 2,550 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Synchrony employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Reviews by job title

3K reviews

4.0

Mar 17, 2017

Great People

Senior analyst

Recommend

CEO approval

Business Outlook

Pros

The people that comprise of this company are in all respects, great people who wish for the best for everyone and the company. A great culture of integrity.

Cons

It's a big company, changes for all aspects of the job happen slowly (technology, promotions, compensation). Recognition must be earned, and competition can be stiff.

4.0

Mar 15, 2017

Customer Service Manager

Customer service manager

Recommend

CEO approval

Business Outlook

Pros

Great people, decent pay, good infrastructure and continuous learning opportunities. No micro management from the current boss and keeps giving opportunities to develop new skillsets.

Cons

Growth should be based on experience. Someone with just 1.5 yrs experience at level 8 gets promoted to level 9 whereas someone with 4 years exp is still a level 8 even though the performance is top notch.

4.0

Mar 10, 2017

A good place to begin your career

Business leadership program

Recommend

CEO approval

Business Outlook

Pros

The people are the best part of the company. The senior leadership team cares about their employees and are dedicated to making Synchrony a great place to work. There are many opportunities to gain experience and grow your career.

Cons

There can be a lot of pressure to get work done. Synchrony can do a better job of creating a good work-life balance for all.

Viewing 2269 - 2271 of 2,550 Reviews

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Synchrony

Synchrony reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

Great People

Customer Service Manager

A good place to begin your career

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