Is Synchrony a good company to work for?

Synchrony has an overall rating of 4.1 out of 5, based on over 2,846 reviews left anonymously by employees. This rating has decreased by 2% over the last 12 months. 79% of employees would recommend working at Synchrony to a friend and 75% have a positive outlook for the business. The best reviews about Synchrony have been left by employees working as Business Leadership Program (BLP) , Client Service Representative and Business Leadership Program .

Does Synchrony pay their employees well?

According to anonymously submitted Glassdoor reviews, Synchrony employees rate their compensation and benefits as 4.0 out of 5. Find out more about salaries and benefits at Synchrony. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at Synchrony?

79% of Synchrony employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Synchrony 4.2 out of 5 for work life balance, 4.2 for culture and values and 3.7 for career opportunities.

What are the top reviewed jobs at Synchrony?

Customer Service Representative (314) , Customer Service Representative (CSR) (88) , Senior Analyst (58) , Collections Representative (56) , Manager (52) , Senior Customer Service Representative (45) , Analyst (40) , Collections Specialist (32) , Vice President (30) , Fraud Specialist (29) , Assistant Vice President (26) , Bilingual Customer Service Representative (26) , Senior Representative (25) , Intern (24) , Software Engineer (22)

What are the pros of working at Synchrony according to real employee reviews?

"Also great benefits and 401k" ((in 341 reviews)); "Very flexible and good work life balance" ((in 195 reviews)); "Pay was good plus shift Remote" ((in 118 reviews)); "Great people and very helpful" ((in 106 reviews)); "Management is great in terms of giving proper training time to time." ((in 93 reviews))

What are the cons of working at Synchrony according to real employee reviews?

"Managers do not take feedback seriously unless it's good feedback." ((in 46 reviews)); "Alot of favoritism, lack of diversity in senior roles" ((in 19 reviews)); "Sometimes there is politics involved." ((in 9 reviews))

What are employees saying about Synchrony layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Synchrony layoffs and their outlook for job security at Synchrony in 2026.

What Synchrony locations have received the highest employee ratings?

Costa Mesa , Guaynabo , Champaign , San Juan , New York , Cincinnati , Orlando , Stamford , Chicago , Altamonte Springs

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Synchrony

Synchrony reviews

4.1

79% would recommend to a friend

(2,547 total reviews)

Brian Doubles

90% approve of CEO

75% positive business outlook

Ratings by category

4.4

Diversity & inclusion

4.2

Culture & values

4.2

Work/Life balance

4.0

Compensation and benefits

3.7

Senior management

3.7

Career opportunities

Synchrony has an employee rating of 4.1 out of 5 stars, based on 2,547 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Synchrony employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

3K reviews

1.0

Oct 20, 2015

Investigator

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

You can wear jeans to work.

Cons

Pay is poor due to lack of standards held to employees. More qualified employees aren't paid more but are expected to complete a greater share of the work. Bonuses have become more difficult to achieve due to near impossible call standards.Bonus amounts have decreased as well. Great deal of turn over.

1.0

Oct 19, 2015

Horrendous

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

There's a vision that may not be an actual achievable vision, but it's there.

Cons

Not sure where to start. Management - self-absorbed that any recommendations outside of their own are foreign territory. Lack of Work Life Balance - unusual push to just be in the office, for "face time". Lack of recognition - efforts go unnoticed unless you're a rocket scientist and even that might just be mediocre for this place. Racism aka bureaucracy (shocking as it can be in 2015) - didn't think this would make the list, but it sure does. What they (management) do not know is the creation of all their 'networks' disintegrates teams. Yeah, it's great to know that there are communities you can belong too but many of those higher up involved tend to closely associate with those who are involved with the same communities.

3.0

Oct 18, 2015

Senior Customer Service Representative

Senior customer service representative

Recommend

CEO approval

Business Outlook

Pros

Good health benefits, Can be flexible with schedule from time to time.

Cons

Low pay, management is shady and unprofessional. More of a spring board job and not somewhere you can hang your hat.

Viewing 2467 - 2469 of 2,547 Reviews

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