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      Synchrony

      Engaged Employer

      Synchrony reviews

      4.1

      79% would recommend to a friend

      (2,550 total reviews)
      avatar

      Brian Doubles

      90% approve of CEO

      76% positive business outlook

      Ratings by demographic groups

      Synchrony has an employee rating of 4.1 out of 5 stars, based on 2,550 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Synchrony employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

      Reviews by job title

      3K reviews
      2.0
      Jul 30, 2025

      Eh. Not good

      Escalation specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good pay Tuition reimbursement Health care

      Cons

      Lack of communication Management has no clue what their doing Making account managers responsible for lower tier agents overseas (outside out job requirements) without additional pay. Retaliatory behavior from supervisors You have to wait for someone to die before they promote you. Senior agents will ALWAYS take precedence regardless of their skills and capabilities. You are not guaranteed to have time off as requested.

      2.0
      Jun 18, 2025

      No time in between calls

      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great pay and benefits, very understanding when it comes to personal situations.

      Cons

      No time in between calls, handling multiple client accounts simultaneously, getting written up and terminated for reasons that should have been coached first.

      Viewing 289 - 291 of 2,550 Reviews
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      ReviewsSynchrony reviews

      Glassdoor has 2,849 Synchrony reviews submitted anonymously by Synchrony employees. Read employee reviews and ratings on Glassdoor to decide if Synchrony is right for you.