-99% of the management would rather not "focus on the negative" and press on with their eyes closed. People complaining about an issue? Lets get mad at you for bringing it up and ignore it.
-Unrealistic goals for the clients we support. Synoptek thinks it is still only supporting two to three clients, not the hundreds we have now.
-Lies must be told to the client otherwise management gets mad at everyone for *gasp* telling the truth.
-Management expects you to respond to them instantly over chat, but good luck getting a response from them if you need assistance. You would be more productive writing a letter to them.
-If you see anyone from management, they are normally in a meeting lying to a customer about how we can do absolutely anything for them.
-Multiple monitoring tools, multiple ticketing systems, multiple chat systems, multiple everything. There is no consolidation here at all.
-"Did you check the wiki?" is the go to answer for "I won't help you."