T-Mobile reviews

3.6

62% would recommend to a friend

(23,186 total reviews)
avatar

Srini Gopalan

50% approve of CEO

52% positive business outlook

T-Mobile has an employee rating of 3.6 out of 5 stars, based on 23,186 company reviews on Glassdoor which indicates that most employees have a good working experience there. The T-Mobile employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Reviews by job title

23K reviews
3.0
Jun 14, 2012
Recommend
CEO approval
Business Outlook

Pros

Great work-life balance Solid pay and bonus 5 wks of PTO 401k easy parking commuter subsidy Free coffee and soda!

Cons

Constantly "putting out fires" Analysis requests out of the blue for short-term wins at the expense of long term business strategy projects based on AT&T acquisition (now no longer in the picture) Low employee morale Outsourcing jobs overseas

1.0
May 16, 2012
Recommend
CEO approval
Business Outlook

Pros

the benefits are great at tmobile (health,401k,phone discount)

Cons

unless you advance into a position off of the phone, its almost not worth it to stay. the upper management is disconnected from the frontline and they send down rules to icrease "customer satisfaction" while meeting "business needs" but often times it ends up alientating both customers and the frontline that was famed for customer service

2.0
May 1, 2012
Recommend
CEO approval
Business Outlook

Pros

Good pay for the area Sales bonus potential Steady employment Good facilities and steady hours Good benefits Amazing phone plan($10 for unltd everything, up to 7 lines.)

Cons

Work is very stressful and very controlled. Management is very much into preserving their own jobs. Turnover is atrocious. Used to be customer service. Now sales is ruining customer service and pissing existing customers off and making customers leave. Used to be 100% customer service inside United States, now most of customer service is done by contractors outside of United States. Bellingham call center will not exist within 3-5 years.

Viewing 343 - 345 of 23,186 Reviews

Glassdoor has 24,568 T-Mobile reviews submitted anonymously by T-Mobile employees. Read employee reviews and ratings on Glassdoor to decide if T-Mobile is right for you.