T-Mobile reviews

The obvious Bias some leaders have but will never admitt

Call volume is high Customers are draining and verbally abuse you but still expected to baby customers who clearly just don’t pay the bill. The main reason they are even calling in. Take some accountability please. Having coaching based off of customers opinion on what you did not do for them because they won’t pay their bill. Long hours. If you do the 10 hour shift. Your too tired to even enjoy your off days because your mentally stressed and emotionally drained. Everything is timed. You have to talk to customers, talk to management at the Same time, update in the chats, THINK! Work multiple systems at the same time. Get cremated for any dead air because your trying to think on what your doing to resolve this customers problem. No hard holds. I can go on for days. I stay because I have developed many mental disorders now and need the amazing benefits to afford treatments and medicines. The pay could be better for what we have to go through. Bonuses getting lower and lower.