T-Mobile reviews

3.6

62% would recommend to a friend

(23,201 total reviews)
avatar

Srini Gopalan

50% approve of CEO

52% positive business outlook

T-Mobile has an employee rating of 3.6 out of 5 stars, based on 23,201 company reviews on Glassdoor which indicates that most employees have a good working experience there. The T-Mobile employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Reviews by job title

23K reviews
4.0
Feb 7, 2022
Recommend
CEO approval
Business Outlook

Pros

Great benefits and employees treated well. Generally very good people work there.

Cons

The best thing about T-Mobile used to be the culture. Just a great place to work. Post-merger, the Sprint culture has been creeping in and really hurting the overall workplace. Sprint has more of a traditional telecom culture where the drive is not as high as T-Mobile. It's hurting quality in all areas, especially customer service which used to be fantastic.

1.0
Feb 4, 2022
Recommend
CEO approval
Business Outlook

Pros

When you aren’t dealing with 60-70% scammers or misdials and having to say the same line repeatedly without being allowed to deviate from it, helping dead/hard of hearing/ people that actually need the service makes me feel good.

Cons

Communications company that is terrible at communication. Example: winter weather event 2022, one year after the terrible winter storm in Texas, this company provided 0 communication about the upcoming storm (outside of a sign up for inclement weather texts email) until 3pm the day before. And the policy they stand by is “closing” the center and giving people the day off with pay EXCEPT if you had work from capabilities…. One managers response to a question on Slack for everybody to see that literally said asking here for visibility was to email a manager and that same manager then mocked the employee in the post. Another manager said this storms severity came out of nowhere and wasn’t known ahead of time. Despite their being warnings at least 1-2 weeks out this was happening. Correct me if I’m wrong but we are supposed to conserve energy in Texas during winter storms and forcing employees to WFH is in complete opposite of that. That is just one example of how poorly run Relay Texas is. I could also go into detail about how they squash any negativity, like employees concerns over pay when Kronos crashed, by deleting entire channels and posting messages telling you to keep things positive only. Asking about the weather WFH policy was taken as creating a negativity storm. The thing Mangers know is we need a job so they will walk over employees, talk down to them, pick and choose favorites, you get the picture.

Viewing 511 - 513 of 23,201 Reviews

Glassdoor has 24,585 T-Mobile reviews submitted anonymously by T-Mobile employees. Read employee reviews and ratings on Glassdoor to decide if T-Mobile is right for you.