Call Center Life: its not for everyone
Pros
AMAZING BENEFITS! Shift Re-alignments ever 6 months Work-Life Balance Incredible Phone/service plan Benefits T-Mobile Helps local communities and charities lots ammenities Best Place to Work Bonus/Merit Increase based on performance Contests for prizes to improve performance are constant. ( i've won 6 phones, 2 bluetooth headsets, 1 tv, 1 surround system, 1 digital camera, The green egg grill, Movies, movie tickets, baseball game tickets, and over $200.00 in gift cards over the last 5 years) Hard to get fired
Cons
Lots of Metrics to meet Back to Back calls 95% of the time Unrealistic Goals Micromanaging everything you say or do on a call little room to promote constant feedback and monitoring from management Policies and Procedures are ALWAYS changing sitting at a desk all day with little time to stretch Recently shut down a few call centers elliminating 3300 jobs- caused all others in same queue to work twice as hard and customers to wait twice as long. They did it for cost efficiency but look around TMOBILE do we really need redesign all of our stores? send a group of people to hawaii and puerto rico every year? There are alot of other things that could have been done before impacting the lives and familes of 3300 employees!