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      T-Mobile

      Engaged Employer

      T-Mobile reviews

      3.6

      62% would recommend to a friend

      (23,175 total reviews)
      avatar

      Srini Gopalan

      50% approve of CEO

      52% positive business outlook

      Ratings by demographic groups

      T-Mobile has an employee rating of 3.6 out of 5 stars, based on 23,175 company reviews on Glassdoor which indicates that most employees have a good working experience there. The T-Mobile employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

      Reviews by job title

      23K reviews
      3.0
      Aug 17, 2012

      ok

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Rebreeding experience in 2002 (as MobiMak) and 2006 (as T-Mobile Macedonia)

      Cons

      no motivation for progres, lack of training, dismissal, etc.

      3.0
      Jul 22, 2012

      T-Mobile gave me a lot of opportunities to help enhance our customer's experiences and services.

      Coach
      Recommend
      CEO approval
      Business Outlook

      Pros

      T-Mobile promotes values that care about our customers, employees and the organization. T-Mobile has a good heart and cares about their employees and ensures they are adequate with training and are compensated fairly for the job market. They ensured that feedback was given on a constant basis to ensure employees performance was always improving. It was a pay for performance company, not seniority.

      Cons

      The company is a great company to work for, but it depends on the call center you work in. We had sister centers that were not living the values to ensure that goals and numbers were exceeded and no one brought it to anyone's attention to inquire how these metrics were obtained without cheating at the customer's and company's expense. It was also difficult to hold an employee accountable when it was obvious the person was guilty of doing things against company policy or when a customer's experience was compromised. There was no consistency for accountability at any level.

      3.0
      Jun 26, 2012

      Was great once but losing ground....

      Retail sales
      Recommend
      CEO approval
      Business Outlook

      Pros

      Values based company,benefits and great people to with work on the team.

      Cons

      Bleeding customers due to the AT&T merger fallout. Current upper management has abandoned the company values that once made the company great.

      Viewing 22933 - 22935 of 23,175 Reviews
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      Glassdoor has 24,555 T-Mobile reviews submitted anonymously by T-Mobile employees. Read employee reviews and ratings on Glassdoor to decide if T-Mobile is right for you.