T-Mobile reviews

3.6

62% would recommend to a friend

(23,152 total reviews)
avatar

Srini Gopalan

51% approve of CEO

51% positive business outlook

T-Mobile has an employee rating of 3.6 out of 5 stars, based on 23,152 company reviews on Glassdoor which indicates that most employees have a good working experience there. The T-Mobile employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Reviews by job title

23K reviews
3.0
May 16, 2009
Recommend
CEO approval
Business Outlook

Pros

good benefits, good training and fun place to work

Cons

in this role the hours are horrible. if you want a m-f 8-5 job this isn't for you. Q4 During the holidays, weekends are mandatory, no time to spend with family and friends

2.0
May 12, 2009
Recommend
CEO approval
Business Outlook

Pros

Benefits. T-Mobile offers outstanding health insurance coverage, employee phone discount program, generous vacation accrual, and a 401k matching plan.

Cons

It really depends on what team you are on and the leadership on that team. This will be the main factor whether you love or hate your job. My current coach, senior rep, and manager lack the people skills to effectively manage a team. We are treated like robots and not individuals. Feedback is provided in very unprofessional manner. In able to provide world class customer service, the customer service reps need to be confident and need to be happy. Otherwise the customers will suffer. My teammates are walking on pins and needles because of all the pressure and high expectations placed on us.

Viewing 23014 - 23016 of 23,152 Reviews

Glassdoor has 24,529 T-Mobile reviews submitted anonymously by T-Mobile employees. Read employee reviews and ratings on Glassdoor to decide if T-Mobile is right for you.