T-Mobile reviews

3.6

62% would recommend to a friend

(23,148 total reviews)
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Srini Gopalan

51% approve of CEO

51% positive business outlook

T-Mobile has an employee rating of 3.6 out of 5 stars, based on 23,148 company reviews on Glassdoor which indicates that most employees have a good working experience there. The T-Mobile employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Reviews by job title

23K reviews
4.0
Feb 9, 2009
Recommend
CEO approval
Business Outlook

Pros

The group I work in is professional, yet fun, which makes a considerable difference, especially during stressful situations. I feel my coworkers are supportive and truly want to help each other grow. The department and company wide goals are clearly communicated and I feel management communicates openly and honestly with us. Being promoted and moving to other positions is also encouraged. In my position I'm able to have flexibility in my work schedule and occasionally I can telecommute. The benefits, which include the normal, medical, vision, dental have been great and the tuition reimbursement has also been helpful in allowing me to achieve my educational goals.

Cons

As with most other companies, they encourage growth within the company. Also as with most other companies I find the process to be frustrating as the job postings don't always contain a lot of information and the process to find the appropriate HR contacts can be time consuming. I'm also not aware of a formal job shadow or mentor program. I also find interdepartmental communication and data sharing is lacking as there are so many different systems and silos that it becomes a challenge to even know what data might be available to help solve a business problem. This also affects projects in which some departments that are affected by a project aren't brought into the loop until it's too late and the impacts of the project affect their work.

1.0
Feb 7, 2009
Recommend
CEO approval
Business Outlook

Pros

There are no longer any reason on earth to work at T-Mobile.

Cons

You are not compensated. A company who prides themselves on helping people stay connected to their loved ones --- just not their employees! What a bunch of PR B.S.!!! Best Place to Perform --- that's because management, especially the DM's in NY are all a bunch of performers--- tell you whatever you want to hear.

3.0
Feb 7, 2009
Recommend
CEO approval
Business Outlook

Pros

The pay was better than most companies in the area. The insurance was good as well. Management did the best they could to make the environment as fun as they could to work in. Whenever a customer told a supervisor something good about you, they always shouted it out for everyone to hear. They often had dinners, picnics, and other events to break up the monotony of the day.

Cons

I worked in the call center and it is extremely stressful. Not only did you have to deal with rude customers but the company had expectations that were impossible for nearly anybody to reach. You might take upwards of 300-400 calls in a week and they only scored you on 2 of them and those always seem to be the ones you didnt do your best on. Even if all of the others were good, it didnt matter! When I scored bad on my last 2 calls, I was not even given the opportunity to see what went wrong. Even though our call volume was low, I was still not given a chance to get off the phones to be coached on my mistakes nor was I able to listen to the calls. I was making the effort to correct my error but they did not meet me halfway. In fact, they acted as if they didnt care. Also, when you needed help on a call, support was often scarce as the coaches, management, and senior reps were always pulled away to meetings or they were just standing around talking. Either way, they were often nonexistent. You had to watch how long you kept customers on hold and you were expected to take calls even if your systems did not come up due to problems with their system! They monitored everything you did and it seemed as if they wanted to blame all of the problems the company had on the employees. When they lost the JD Powers award, everything they did was about getting it back even if their expectations were unreasonable!

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Glassdoor has 24,525 T-Mobile reviews submitted anonymously by T-Mobile employees. Read employee reviews and ratings on Glassdoor to decide if T-Mobile is right for you.