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      T-Mobile

      Engaged Employer

      T-Mobile reviews

      3.6

      62% would recommend to a friend

      (23,147 total reviews)
      avatar

      Srini Gopalan

      51% approve of CEO

      51% positive business outlook

      Ratings by category

      4.0

      Diversity & inclusion

      3.9

      Compensation and benefits

      3.5

      Culture & values

      3.4

      Work/Life balance

      3.3

      Career opportunities

      3.0

      Senior management

      T-Mobile has an employee rating of 3.6 out of 5 stars, based on 23,147 company reviews on Glassdoor which indicates that most employees have a good working experience there. The T-Mobile employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

      Ratings by demographic groups

      Reviews by job title

      23K reviews
      4.0
      Jan 3, 2009

      T-Mobile is a good company to work for

      Retail store manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      benefits (401k, PTO, phone lines etc.) culture, diversity and some Regional Managers who know how to lead. It's fairly easy to get promoted when you start as a sales representative. There are a lot of locations that are opening and that creates a lot of room for growth.

      Cons

      lack or training for RSMs who want to get to the next level. There is not true career development program. Operations could be more effective and simplified. On boarding experience is not that great for both reps and managers.

      5.0
      Jan 2, 2009

      T-Mobile is a great place to work

      Senior manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great people; Fun products; Great values; Higher purpose; People who work there really care about what they are doing; People are focused on front line employees from the top down - which drives focus on the customer. Thats something anyone can get behind.

      Cons

      Getting big - bureacracy is growing; Getting difficult to get things done because of the size.

      1.0
      Jan 1, 2009

      If you are the type of person who takes pride in doing your best, DON'T work here!

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      The insurance package is better than average

      Cons

      Where do I begin? Ever since we failed to get JD Power in customer satisfaction for the 8th year (lost to Verizon by THREE points), life at TM has been hell! All we hear on Call reviews is how something wasn't a "JD Power level call"! Not sure exactly what IS, because the focus is on what we are doing wrong. The stress is continuous, and there are no clear guidelines given on how to improve overall, just "should have said this or that" on specific calls. Our own judgement should count for something, but does not. If you are the type of person who takes pride in doing your best, DON'T work here! You will never be good enough!

      Viewing 23065 - 23067 of 23,147 Reviews
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      Glassdoor has 24,523 T-Mobile reviews submitted anonymously by T-Mobile employees. Read employee reviews and ratings on Glassdoor to decide if T-Mobile is right for you.