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      T-Mobile

      Engaged Employer

      T-Mobile reviews

      3.6

      62% would recommend to a friend

      (23,143 total reviews)
      avatar

      Srini Gopalan

      51% approve of CEO

      51% positive business outlook

      Ratings by category

      4.0

      Diversity & inclusion

      3.9

      Compensation and benefits

      3.5

      Culture & values

      3.4

      Work/Life balance

      3.3

      Career opportunities

      3.0

      Senior management

      T-Mobile has an employee rating of 3.6 out of 5 stars, based on 23,143 company reviews on Glassdoor which indicates that most employees have a good working experience there. The T-Mobile employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

      Ratings by demographic groups

      Reviews by job title

      23K reviews
      3.0
      Sep 17, 2008

      It's starting to go down hill quickly.

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Amazing benefits packages. Depending on where you come into the company, possible growth...

      Cons

      Senior leadership have not been in wireless industry and have only been with company T-Mo <1year. Tmo USA is a cash cow for parent DT, however, DT is losing money on other ventures so it is yoking Tmo USA to fix that issue. It is unfortunate that our customer service scores have gone down, but looking at the datat, it was when they stopped paying their "frontline" employees well. Un happy reps are hard to motivate. It is retail, so keep that in mind with regards to family time. They want to promote a best place to work atmosphere, but have failed miserably over the last 3 years to do so.

      4.0
      Sep 15, 2008

      Great entry level job hard to make it a career

      Sales representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      They hadgreat technology that made it really easy to sell T-Mobile. I also felth that we did have a great network and company also we have great customer service. 4th quater was always fun to work since that is the companys busy season.

      Cons

      Long hours, unfair promotions. Compensations going down year after year while sales are increasing. There was also alot of busy work that we had to do, and we were never thanked for always going the extra mile. Regional mananger and managers tend to do nothing to help you. T-Mobile needs to get rid of lot of middle management postions, and be mroe streamlined.

      2.0
      Sep 9, 2008

      T-Mobile lacks direction and supportable operations

      manager iii
      Recommend
      CEO approval
      Business Outlook

      Pros

      The cost of phone service for employees is great. The people are great to work with and there are a lot of really talented dedicated people there.

      Cons

      Management does not have any clue how to build a supportable infrastructure. All the products are outsourced and there is a complete lack of thought on how to build an infrastructure vs just rolling out a new feature. Things are expected to be status quo in support, but the operations teams take the brunt of mistakes made by engineering.

      Viewing 23089 - 23091 of 23,143 Reviews
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      ReviewsT-Mobile reviews

      Glassdoor has 24,519 T-Mobile reviews submitted anonymously by T-Mobile employees. Read employee reviews and ratings on Glassdoor to decide if T-Mobile is right for you.