TBC reviews

TL;DR Don’t work here. Summary: Antithesis to a vibrant work culture- complacent employees and supervisors, the supervisors/directors have no goals or vision for the future of the company, widespread incompetence and inability to execute. Facilities: Highly bottom-line oriented, which leads to cuts in employee benefits and basic facilities upkeep. The company is so cheap they won’t stock the bathroom with enough toilet paper (for cost savings). There is no one in charge of ordering community supplies in the kitchen (so there are no paper towels, knives, cups, plates, etc). The company supplies a Keurig machine but no K-cups for it, because apparently employees “steal” k-cups, hearing this set off alarm bells about how the company views supplying it’s employees with perks/basic essentials. The office space is straight out of the 80’s/90’s, an uninviting cubicle farm with no shared collaboration spaces for holding informal meetings or sharing work. Talent/work: The company needs an aggressive talent overhaul. There are individuals who do absolutely nothing, they’ve worked for the company for 13+ years and add no value to the business. They haven’t continued their education/skill training and have issues using the computer and being effective at their job. There are no documented workflows. The business maintains legacy systems and processes and does not seek automation. There is no talk about employee development, reviews are a joke (they never take place), employees here don’t feel empowered to explore their passions and develop their careers within TBC. Internet sites are blocked, which is highly insulting and adds to the feeling that the company doesn't trust it's employees to get their work done.

There is so much negativity in the contact center that management was required by HR to hold meetings to address the issues. Sadly, these meetings were basically used as a witch hunt and to inform staff to keep their mouths shut or else. Friends hired from a certain place of previous employment in common were given positions they are clearly unqualified to perform and are rigorously defended when they are wrong. One even makes no bones about if you are one of their favorites or not which is determined by if you are this person's drinking buddy or not after hours. No one appreciates seeing or being yelled at by this person in front of other associates; this person has even gone so far as to cause a female employee to weep openly in front of everyone else. Employees in training sessions are provided with play dough and other silly romper room childish like things which are insulting to most and completely unprofessional and inappropriate in an adult training environment. Also, don't expect your annual performance appraisal to accurately reflect your abilities and efforts; do expect to see some bold outright lies. You have to meet a $3500 deductible before your health insurance kicks in and starts paying a percentage even at that point. This company even went so far as to challenge unemployment compensation for the 42 employees they laid off in early 2017, which included laying off employees who exceeded their stats and keeping others that had never met stats, but could be controlled. They have no fear of lawsuits as you are forced to sign an arbitration agreement as a condition of employment. Do yourself a huge favor and don't even think about putting yourself through such a toxic experience.