TD reviews

Bad management, not enough payroll to keep branches staffed correctly, AHT and HT overworked and take all the blame.

Clocking in and out. Definitely not necessary and not implemented at similar positions in other auto finance companies. This type of control makes you feel like you are working at McDonalds. No respect for analysts. Often you can hear managers talk in poor terms about other analysts behind their backs. Competitive advantage. Managers, or "coaches" insisted on a stupid rule that consisted of ending conversations with dealerships advising them of TDAF's competitive advantage which were not advantages at all because other finance companies matched those advantages or had better terms. One of them was "At TDAF, we will always pick up the phone" Overall a bad experience, although some of the people promoted in-house from the Collections seem to like the position. I guess the environment at the call centers is much or worse or maybe they genuinely liked their new jobs.