TD reviews

3.8

68% would recommend to a friend

(22,241 total reviews)
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Raymond Chun

73% approve of CEO

62% positive business outlook

TD has an employee rating of 3.8 out of 5 stars, based on 22,241 company reviews on Glassdoor which indicates that most employees have a good working experience there. The TD employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Reviews by job title

22K reviews
2.0
Feb 19, 2013

A good introduction into banking

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Benefits are better than many companies: company provided short term and long term disability, term life insurance, decent quality health insurance, paid family and medical leave, and more. TD also does a lot of internal promotion which is a plus. Even part time employees have access to benefits.

Cons

Pay seems to be on the lower side compared to other banks. The convenient hours for customers demands added stress and hours for the employees. The branches are not adequately staffed to handle being open 7 days a week and staffed from 6:45 AM to 8:30 PM. Frequently, employees are asked to work 12 hour shifts, yet the upper management discourages awarding overtime. There is a large tension between being able to properly handle the operational demands of branch banking and the demands of servicing customers within the branch. Like many other companies, the annual reviews and raises do not keep up with the rising cost of living. Unfortunately, banks only seem willing to increase someone's salary when they hire an employee away from a competing institution. Also, the culture is changing from customer service to sales. The most important part of everyone's job is how they contribute to branch sales. This is not a problem if it is properly understood upon hire. If you are an operational person who is considering joining TD and are not sales minded; then another company would probably be a better fit for you. The upper management seems to have a good grasp of a strategy for growth, but they seem to be out of touch with what is required to achieve their goals as far as personnel is concerned. The daily demands of the branch are very multifaceted. For instance, the branch staff are supposed to process transactions, greet customers and address their needs while seeking to sell additional products to the in-branch customers, while at the same time maintaining an acceptable level of audit readiness by generating many operational reports, and answer the phone calls of those calling the branch, and make outgoing sales calls.

1.0
Feb 6, 2013

Doomed to Failure (Juniors stay away!)

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Colleagues will be more personable and less arrogant than other shops on the surface.

Cons

Upper management is very nepotistic towards Canadians. They consider McGill, Waterloo, etc. better universities than the Ivy Leagues, Stanford, MIT, etc. Although they promise that there is no strict timeline to get promotions TD is one of the worst places for advancement not to mention the pay is below market. What they want for all employees that aren't MDs already is to be life time support and not bring them along in their career. The technology is ancient and risk analytics equivalent to most 2nd year college student projects. I feel sorry for the juniors at the firm who started their careers in the New York office because they are being brought along with inferior guidance and a third tier name on their resume.

1.0
Jan 29, 2013

The Better Bank..for who?

Recommend
CEO approval
Business Outlook

Pros

Some company sponsored activities and events.

Cons

No particular focus on inter-department training or job shadowing. It's purely left to the employee to pursue finding a contact in another department to learn how the departments work and perhaps attempt to interview for a different position. And while this demonstrates resourcefulness and a proactive attitude in those who transfer, it leaves others missing out on what could be an organized opportunity to understand how the company structure works and explore a different career track. There's no time for personal time. The evolution of the use of pto has deteriorated to no longer giving 40 hours at the beginning of each year, but to making one use time only if it has accumulated. This sounds fine, until one has a family emergency and personal time they'd like to have following those events conflict with the amount of pto available at the time. Schedules are purely for customer convenience. As a company we discuss internal customers (employees), but not much is done to make schedules accomodating to a family life, or even allowing for additional course work for post-graduate degrees or other school work for our employees. The confusing schedules combined with the inability of some departments to even allow the use of pto on weekends is disheartening. TD is supposed to be the better bank, but many of us need TD to also be the better bank to work for. Many employees are leaving purely because of scheduling issues that have yet to be resolved, and with the new policies on paid time off, more are thinking of leaving, myself included. Also, with the seemingly closed off departments, there's little interaction between one department and another and even less understanding of one's role in the company. None of these things bode well for employee retention.

Viewing 352 - 354 of 22,241 Reviews

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