Is TD a good company to work for as a Customer Service (CSR)?

Customer Service (CSR) professionals working at TD have rated their employer with 3.6 out of 5 stars in 1,787 Glassdoor reviews. This is a lower than average score with the overall rating of TD employees being 3.8 out of 5 stars. Search open Customer Service (CSR) Jobs at TD now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at TD .

Does TD pay Customer Service (CSR) employees well?

Customer Service (CSR) professionals rate their compensation and benefits at TD with 3.5 out of 5 stars based on 1,787 anonymously submitted employee reviews. This is 2.8% worse than the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries at TD.

How happy are Customer Service (CSR) professionals working at TD?

62% of Customer Service (CSR) employees at TD would recommend their employer to a friend. This rating has decreased by 6% in the past 12 months. Customer Service (CSR) professionals have also rated TD with a 3.5 rating for work-life-balance, 4.1 rating for diversity and inclusion, 3.5 rating for culture and values and 3.6 rating for career opportunities.

What are the top reviewed jobs at TD?

Customer Service Representative (1459) , Customer Experience Associate (745) , Financial Advisor (706) , Bank Teller (627) , Teller (388) , Personal Banker (370) , Personal Banking Associate (PBA) (360) , Personal Banking Associate (351) , Analyst (348) , Financial Services Representative (305) , CEA/Customer Service Representative (303) , Business Analyst (278) , Manager (265) , Customer Service Representative (CSR) (256) , Investment Representative (168)

What are the pros of working at TD according to real employee reviews?

"I can really say only the benefits were good and there is a gym of no cost." ((in 2077 reviews)); "A great culture and if you do a great job you have room for career growth" ((in 1338 reviews)); "Great for people who want a "small company feel" with the structure and HR/development resources of a large company" ((in 1087 reviews)); "Work life balance is good if you are not very ambitious and just want a low" ((in 940 reviews)); "Good work environment and professional" ((in 460 reviews))

What are the cons of working at TD according to real employee reviews?

"the pay is low and could be better as for the amount of work you do as a teller" ((in 1044 reviews)); "Poor management The management admitted that there is a certain discrepancy between what you learnt in the 10 week training and on board." ((in 931 reviews)); "Low salary but your foot in the door will give you access to many opportunities." ((in 561 reviews)); "I know several people who were railroaded by bad managers and had to leave the company" ((in 496 reviews)); "long hours and rarely close in bad weather also need to work 7 days a week." ((in 478 reviews))

Skip to content Skip to footer

Notifications

TD

TD Customer Service (CSR) reviews

Item: TD
Rating: 3
Author: Customer Service Representative

3.6

62% would recommend to a friend

(1,787 total reviews)

Raymond Chun

72% approve of CEO

49% positive business outlook

Ratings by category

4.1

Diversity & inclusion

3.6

Career opportunities

3.5

Culture & values

3.5

Work/Life balance

3.5

Compensation and benefits

3.2

Senior management

Customer Service (CSR) employees have rated TD with 3.6 out of 5 stars, based on 1,787 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have a good working experience there. TD is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Financial Services industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

2K reviews

4.0

Aug 3, 2008

Good culture, fair and respectful environment, limited growth opportunities.

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Good Culture, amazing work/life balance. TD is a very good place to have any special requests accommodated.

Cons

Vertical growth is hard to achieve at a branch level. Sometimes work could be demanding. Overall though the support of co-workers is very helpful.

3.0

Jun 15, 2008

TD Canada Trust

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

It is a large bank, so there is always the ability to move to another branch or department. The people you work with, at my branch are fun and help make the job seem less like a job. The computer systems and programs are fairly advanced and help dramatically with day to day transactions. The hours are great, 8 to late.

Cons

TD is very customer focused and tends to be a little less employee focused. They'd go an extra mile for a customer, but hesitate to go an extra foot for an employee. The branch manager at times is out to lunch, and can hold the branch back in sales as wells as basic customer service.

Viewing 1786 - 1787 of 1,787 Reviews

Jobs at TD

Private Client Service Associate II- Greenville, South Carolina

Private Client Specialist I - Greenville, SC

Senior Manager, Internal Sales & Service Support

Contact Center Representative - Mt. Laurel August 24th

Contact Center Representative - Greenville, SC

TD reviews FAQs

TD reviews TD Customer Service (CSR) reviews

TD

TD Customer Service (CSR) reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Good culture, fair and respectful environment, limited growth opportunities.

TD Canada Trust

Jobs at TD

TD reviews FAQs

Want the inside scoop on your own company?

Bowls

Followed companies

Job searches

TD reviews FAQs

Jobs at TD