TDS Telecommunications reviews

TDS as a whole is a mess.Low morale. Do not care about customer problems. Have problems with issues that should be fixed on a high level that causes problems for everybody beneath them and especially for their customers who are primarily seniors and need the most help and the most transparency. TDS and the area I worked did have the best internet speed and reliability except for when there was an issue and then they charged a ton of money for things that were often not the client's fault. Because they focused on their demographic being seniors they were easy prey for having technical services come out to their homes to fix problems that could have been fixed over the phone. Also they were constantly upgrading the hardware that was needed for their computers and TV boxes and this made their customers very frustrated as they were used to using one item they were given and then we're having to install and learn a whole new system all because it was another way to make money and because they're product was breaking all the time. Watching the phones have hundreds of missed phone calls from customers and people waiting on the phone for over an hour to speak to somebody was every day.

The company will alter metrics without warning or training and expect you to adapt to those changes even if it completely changes the nature of your job adding sales metrics to retention agents is a good example the company is also not shy about laying people off after bragging about earnings 2 weeks prior