Telus does not care about customers or employees
Pros
Get to work outside and do some travelling, even though it's to the same places.
Cons
Can not get time off when needed, that includes time to see a doctor. They want to increase productivity but not wages. Have not had a decent raise in over 15 years, we used to make more then Atco but or now $8.00 to $10.00 an hour behind them. They track every thing you do, every where you go and how long everything takes. GPS in the vehicle tells them when you start, where you go, how long you stop, how fast you drive, if your go somewhere your not supposed to be. Telus has now hired efficency experts to try to increase efficency by a whopping 25%. But the real hold up is in the processes. Orders with no assignment, wrong assignment, wrong addresses. Cable records are not updated from lack of time. Bad cable is not replace for lack of funds. At the end of each year, there is a spending freeze, no Over Time, no ordering stock. Customers have been waiting for over 1-1/2 years to get service installed and it's left to the front line employees to deal with the p----off customers.
