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      TELUS

      Engaged Employer

      TELUS reviews

      3.5

      58% would recommend to a friend

      (8,626 total reviews)
      avatar

      Darren Entwistle

      55% approve of CEO

      42% positive business outlook

      Ratings by demographic groups

      TELUS has an employee rating of 3.5 out of 5 stars, based on 8,626 company reviews on Glassdoor which indicates that most employees have a good working experience there. The TELUS employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

      Reviews by job title

      9K reviews
      4.0
      Sep 2, 2008

      A Great Place to Work

      vice president contact centre solutions
      Recommend
      CEO approval
      Business Outlook

      Pros

      There is a tremendous team atmosphere. Even though the company is spread out across the country, when you are in need of assistance there is always someone that is willing to step up and help you. The executive have a great vision and they have stuck with it over the past several years. They do not believe in the "management flavour of the month" and they invest in the development of highly talented individuals to ensure a supply chain of good management potential.

      Cons

      Under the skins of an entrepreneurial organization it is a telephone company and there are some lingering legacy systems and processes.

      4.0
      Aug 29, 2008

      TELUS Mobility - A great place to work!

      Client loyalty & retention specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      I've worked at TELUS Mobility for over two years now. There have definitely been some growing pains but I think most of them are worked out now. There was a time when I didn't think I wanted to continue working for TELUS but that has changed for the better. Management actually listens to the employees and actions ideas that will contribute to a better workplace. Every company has it's issues but TELUS actually acts on our suggestions. Improvements don't happen overnight but we do surveys each year and I have definitely seen some improvements that have resulted from those surveys. I enjoy going to work each day and my team has become my 'family' at work. There was a high turnover of employees during my first year but that has changed and I am now seeing that new employees are staying longer. I believe that is a result of the changes made by management. The morale has definitely improved during my tenure. We are paid better than other call centres and we can work as much overtime as we want. I for one, appreciate the opportunity. Overall the employers I've worked for TELUS is the first one I want to stay with long-term.

      Cons

      Being in a call centre environment has its downside of course. It is difficult to get time off on short notice. Just like any call centre we're monitored on so many metrics. I've just learned to do my job but not worry about the metrics. I feel doing the best I can on each call will make the metrics work out. I would also like to see us get a Health Care Spending account added to our benefits.

      2.0
      Aug 28, 2008

      Honest info from a Telus sales rep

      Sales associate
      Recommend
      CEO approval
      Business Outlook

      Pros

      Originally, compensation was marvelous but after changes were made, it was more profitable to work at a futureshop type store. The one bonus is that you get to (actually, have to) subscribe to a Telus employee plan that gives you free everything for 15 dollars a month. You also get $500 of a data phone every year.

      Cons

      Management tends to be uneducated, hence why they are working for telus. They often feel threatened by the associates they manage because most of them are students who intend to do something more productinve with their live. To molify the feeling of inadequacy the feel, they are paid for more than they are worth. Also, unless you are completely rude to clients, or steal , you will not get fired from Telus. That sounds good in theory but what it actually means is that they are a bunch of idiots that do stupid things that should get fired. Also their hiring methods are questioning and compensation, which used to be good is not as good as it nce was. you only make money if you are doing (a lot of) new activations.

      Viewing 8578 - 8580 of 8,626 Reviews
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      ReviewsTELUS reviews

      Glassdoor has 10,057 TELUS reviews submitted anonymously by TELUS employees. Read employee reviews and ratings on Glassdoor to decide if TELUS is right for you.