Pros
Telus had an impressive training program and a full benefits package unlike any I had come across by previous employers. Team gatherings inside as well as outside of the office motivated and brought employees together. There were plenty of opportunities for advancement of knowledge and position within the company, so long as the employee was willing. Listing a major communications organization such as Telus on a resume is impressive to many other institutions. Employee discounts at multiple stores as well as scholarship opportunities were a bonus. Telus employees receive discounts on home and mobility phones, Telus TV, and internet. There are also some great share buy-ins available to employees. Taxis were provided to employees who worked graveyard shifts.
Cons
Frequent changes in management made it difficult for employees to get to know their supervisors. Career opportunities were a large incentive, but changing managers every few months created chaos and a rocky transition period. As it was a call center position, the 411 North American Directory Assistance (ENG DA) did not allow for any interaction between employees. Shifts were long and hours could not be guaranteed; for example, new employees would most likely be forced to work evenings, weekends, and shifts not wanted by more senior employees. Telus recruitment involved a long drawn-out process comprised of an intelligence test, a typing speed test, and a one-to-one interview. Pay was not impressive and was raised infrequently.
