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TIAA

Engaged Employer

TIAA Customer Resolution Manager reviews

4.0

100% would recommend to a friend

(5 total reviews)

Thasunda Brown Duckett

Not enough data to show CEO approval

39% positive business outlook

Ratings by category

5.0

Work/Life balance

5.0

Compensation and benefits

4.6

Diversity & inclusion

4.4

Culture & values

3.2

Career opportunities

2.4

Senior management

Ratings by demographic groups

Reviews by job title

5 reviews
4.0
Nov 12, 2025

TIAA

Customer resolution manager
Recommend
CEO approval
Business Outlook

Pros

Excellent benefits and employer retirement plan contribution.

Cons

Difficult to get into management, even at an entry level manager.

4.0
May 11, 2018

Customer Resolution Manage

Customer resolution manager
Recommend
CEO approval
Business Outlook

Pros

Total compensation, paid time off, tuition and fitness reimbursement, retirement benefits, health/dental/vision benefits, maternity/paternity leave are all above average.

Cons

Work/life balance is variable. Lack of mobility in the organization. Favoritism and politics impact hiring.

Viewing 1 - 3 of 5 Reviews
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