TIAA reviews

3.7

66% would recommend to a friend

(4,022 total reviews)

Thasunda Brown Duckett

54% approve of CEO

54% positive business outlook

TIAA has an employee rating of 3.7 out of 5 stars, based on 4,022 company reviews on Glassdoor which indicates that most employees have a good working experience there. The TIAA employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Reviews by job title

4K reviews
3.0
May 1, 2014

Great People

Recommend
CEO approval
Business Outlook

Pros

Great people all across the organization. Good base salary. Outstanding frontline managers.

Cons

Silos still exist and disconnect between executive management team and senior leadership. Things just never run smoothly despite upgrades in technology and training. Front line reps and bottom level managers overwhelmed with an ever-changing scorecard and a very subjective yearly bonus system.

3.0
May 1, 2014
Recommend
CEO approval
Business Outlook

Pros

Good benefits, strong values, customer-focused, and the training programs are incredible. I could talk all day about employees that are more than willing to become a mentor or coach, and there are hundreds of classes to help career development. I've had 8 managers and most of them were very good at their job and are good leaders and coaches. Working with many more managers I could see the same. The company will typically hire the right people for all the jobs. Most benefits are great like the health insurance, retirement, and paid-time off (minimum of 23 days).

Cons

While there is a strong vision at the upper level, they have a false vision of what's truly going on at all levels. There is so much bureaucracy and an over-filled hierarchy that slows progress. Deadlines are continually pushed back as there is much tape to go through. Getting excited about any new technology or process is quickly forgotten in the midst of the challenges. You can see this in everyone's eyes when you tell them about new improvements - they'll just roll their eyes. Throughout this process, the upper management is told that everything is going well when the people lower in the hierarchy see nothing different than business as usual. Furthermore, moving around in the company is rather difficult. Positions open and you never hear anything until months later. Typically, the position will never be filled. This has happened at least 20 times (no exaggeration) with me and several other employees. Also, the pay ranges have been restricted and many people haven't seen raises for years, or minimal raises. Many people don't think they're being paid what they're worth.

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Glassdoor has 4,418 TIAA reviews submitted anonymously by TIAA employees. Read employee reviews and ratings on Glassdoor to decide if TIAA is right for you.