TIAA obviously hires and promotes primarily on the basis of DEI. It's fairly common to see minorities with minimal education and work experience be promoted into manager and director roles that they are not prepared for. Over time this has created a company led by some of the most incompetent leaders I have ever encountered in the workplace. This company is not a meritocracy at all.
There is almost nothing TIAA excels at anymore. As a result, the company has been struggling. Nuveen, an acquisition, with its hub in Chicago, seems to be propping TIAA up.
The CEO of TIAA was a DEI hire, who has low approval ratings on Glassdoor (currently less than 60%), and there is internal division as to whether she is leading the company in the right direction. Being aware like everyone else that massive change is needed at the company, she has sold off business units, outsourced low performing processing units, and is now moving an entire hub from Colorado to Texas. It's too early to determine if these recent decisions are good ones, but it has clearly resulted in low popularity for the time being. Her recent marketing initiatives, however, were woke disasters for the company.
In my personal experience, non-exempt roles usually have good work-life balance, while exempt roles often have absolutely crushing workloads. The company is building a massive hub in Texas, so it's clearly committed to the current hybrid model. Most employees want to be 100% remote, but the communication from leadership has been that they don't want to take the company in that direction.
Overall, I wish I never came to work for this company.